Remote access not showing same as home

Plex Media Server
1

Server Version#: Latest
Player Version#: Latest
I recently added a new folder to plex. It can be viewed at home on all devices. I am able to view on mobile devices also. But when I tried from my parents home, the folder doesn’t show on their Smart television. I tried logging out and logging in again but nothing change.
Before this email I had a problem with folder that I created that were not showing up correctly. Since then I have received help and everything was fixed. I deleted the folders that I had made erroneously.
What is strange is that the folder that were deleted from my home network are showing up on my parent tv that is not connected directly to my network.

Thank you.

David

2

At your parents’ home, is a different Plex account in use?

If so, you may need to adjust which Libraries are being shared. If you have created a new Library, it may not automatically be shared with other users.

3

I got as far as “Settings > Users & Sharing”. There isn’t any Icon on bottom right named “Share Libraries”. Is this new to Plex? Sharing Libraries by entering in email address? The reason that I ask is that when I setup my NAS on my home network. I would just give family members my login ID and password and they would give me code that I would enter into my phone or desktop and they would be all set to use Plex.

Thank you.

David

4

If that other system is logged on with your account, then it’s not a problem of sharing with other users. :slight_smile:

I’m not sure. My next guess is that it could be related to which libraries are “Pinned” and appear in the left navigation bar.

This describes how libraries can be pinned in the navigation sidebar. Depending on the Smart TV they’re using, it’s likely to be a similar process.

https://support.plex.tv/articles/customizing-plex-web/

If this doesn’t seem right, I’m not sure. Hopefully somebody else will chime in with better suggestions.

5

Finally figured it out. I needed to reset customization on remote TV.

Thanks.

David

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