Remote access not staying on

Plex Media Server Remote Access
1

Server Version#: 1.40.2.8395
Player Version#:

Trying to working around my Plex server constantly disconnecting remote access.

Current setup: Starlink router in bypass mode.

Connected to a TP-Link AC1900

mesh unit (2 of them).

NAS running Plex through the second mesh unit (have also tried the main one) with an ethernet cord.

Server connects for about a minute then disconnects the remote access.

I have tried:

  1. Double checking if bypass mode is on. It is.

  2. Sett up port forwarding on the deco mesh (only through the app) and also on the plex server (on the settings)

  3. Changed to a static ip

  4. Changed back to a dynamic ip (didn’t do much more than just changing it to dynamic)

  5. Checked if my NAS’s firewall is messing with it. (Inbound rules have a green tick)

  6. UPnP is enabled

Tried switching to ipv6 on the NAS, Plex and Deco Mesh

Any help would be greatly appreciated

2

Starlink uses CG-NAT addressing, which is incompatible with Plex remote access. It places the server in a double-NAT situation.

Starlink offers Public IPv4 addresses to their priority customers, which supports port forwarding (according to the info I found, anyway).

Other alternatives are to use a VPN that supplies a public IP address and supports port forwarding or using a proxy/tunnel setup from a server on the Internet (Cloudflare tunnel, etc.).

3

Thanks for the tip. Greatly appreciated.

Unfortunately none of these worked.
I set up a tunnel and it works to a degree, only on my Plex server on the remote access tab it still switch from ‘remote access available’ to ‘not available’.

I also tried with a VPN to the same avail.
I also switch back my Starlink to it’s normal router function plus the VPN and nothing changed.

It does seem that the double NAT has been sorted as I am no longer getting the warning. Instead it tells me ‘signed in, but is not reachable through outside your network’

Also something that may be important (I am not sure): ip 192.168……. Works to my public ip. But the connection between public ip and the internet has a red cross attached

The remote access does seem to work but constantly kicks people out

4

Possibly connecting via Plex Relay. The connection is tunneled through a server at Plex and limited to 2 Mbps.

Monitor streaming via Plex Dashboard → Now Playing + Expanded View. It the connection is Indirect, then it is using Plex Relay.

5

So the connection is definitely indirect when outside the network. Any work arounds for this for outside my network.

Media works normally and as expected on home network.

Also still have the ‘remote access’ not connecting properly issue

6

Get a public IPv4 address from Starlink. See the reddit post I linked earlier.

You should reach out to Starlink Tech Support and verify things before ordering the priority service & public IPv4 address.

7

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