Server Version#: 1.13.5.5332
Player Version#: Web Chrome or iOS version 5.3
Current router setup:
Orbi Model BRB40 set to AP Mode Firmware: V2.1.4.16
Manufacture of FiOS Modem: Verizon FiOS-G1100 Firmware: 01.04.00.10-FTR (Latest version as there is no update pending)
FiOS is handling the DHCP, WiFI is turned off. Used to access the internet
Orbi is connected to FiOS and is set to AP Mode and is handling the WiFi for the house.
Server is running on a Mac Mini
I have a port forward rule setup in the Verizion G1100 for port 32400. I have tried it with both TCP and UDP. I have tried other ports which also did not work.
I have an exception within the Mac OS to allow incomming and outgoing data via the firewall.
I have an exception within the G1100 firewall to allow the port 32400 via the firewall
I have checked, I do not have a double NAT situation, however I am unable to see the port on the outside via http://www.canyouseeme.org/
Please let me know if there is anything else you would need to see or know about my setup.
I have read and looked at plenty of topics to try and troubleshoot this issue and I am now asking for help.
If canyouseeme.org can’t get to it, and you are mostly positive the router set up is correct, I would next try to just turn off firewall completely for a moment and try again. If it does work then you know there is something up with firewall. If it still doesn’t work then it would be something in router set up.
Hmmm… I have turned off the firewall on my Mac and now I am waiting to see if that works. Will report back. If that doesn’t work, is there anyone here that would be willing to or could assist in making sure all of my router settings are correct?
Your blurred out your local IP but I am assuming the what you have blurred in first image is the same IP listed as Private IP in the Plex Remote access settings. And the Public IP there is the same as when you search google for “What is my IP”. If so then yeah that looks correct.
Your Mini is not using Wifi so the Orb is not in the equation.
Have you tried using a different public/external port for the port forwarding? ( i can’t imagine why Fios would block 32400 but you never know)
Quote @BigWheel “Your blurred out your local IP but I am assuming the what you have blurred in first image is the same IP listed as Private IP in the Plex Remote access settings. And the Public IP there is the same as when you search google for “What is my IP”. If so then yeah that looks correct.”
That is correct, they are the same IP address when I check the open ip address website, it is the same as what is showing on my router and also what is showing in plex. Don’t know why it is now not showing the double NAT message, because there wasn’t one before. Strange I tell you.
I have tried a couple different variations such as 32401, 32900, etc. Any suggestions on what port I should try?
This is the screen I am presented with from the Verizon router. Want to make sure I put the correct info in the correct place. I know one of them has to be 32400, which one would I put that number in?
Here’s what I would try in order to verify that my ISP isn’t simply blocking those ports:
run plex on a standard port like 443 or 8443 and see if that works
forward port 32400 to a webserver (or any server that logs access to it) on your network and see if you can connect to it
One small thing: Note that canseeyoume.org will only tell you that the open is open if anything is actually listening on that port. So while the port may be open and forwarded, the server might just not allow the connection.
