Remote access not working

[simon5032]

Server Version#: 1.43.0.10492-720010492
Player Version#: 1.112.0.359-0d79a49f
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi,

I have this issue where I can play media from home on my local net work no problem.
Thus, when I try to use remote access, I can browse the catalog but when I try to play media this message appear:

I tried :

manual port forwarding

max out video settings to avoid transcoding

please help me

[nx6]

Have you checked if music streaming works?

That’s something that is very low bandwidth and will direct play on almost all media types.

And you can test it easily by just disabling the wi-fi on your smartphone so it’s using mobile data.