When I log into my server from a phone or television it says my server is out of date. When I log into my server it shows it’s the most up to date possible. How do I get the apps to read the update properly in order to use remote access?
Server Version#: Version 1.9.7.4460
Player Version#: Version 3.26.2
Your server is indeed not up to date.
The latest public release for Plex Media Server is version 1.19.3. Your release happens to be approx. 2.5 years old (looks like you’re on a version where Plex had an issue the updating mechanism… namely not seeing any updates).
You can download the latest version of the Plex Media Server from Plex’ official download page:
https://www.plex.tv/media-server-downloads/
Considering your server is THAT old… you might want to ensure you have a backup of the PMS data folder and your preferences (just in case something goes sideways during the update; unless you have it all backed up via Time Machine anyway).
https://support.plex.tv/articles/201539237-backing-up-plex-media-server-data/
Thank you!!
Worked like a charm, how did i miss 2.5 years of updates and keep going? LOL
I believe there was a hiccup with the version you got stuck with. In that version, the update-check failed to see newer versions.
When you’re at home, you had been using the locally installed version of Plex Web. When away from home you accessed Plex through http://app.plex.tv/desktop (the hosted/online version of Plex Web). The online version recognized that your server wasn’t up-to-date, the local version didn’t.
Over time you might have noticed that the look & feel got a little different 
If you don’t want to miss future updates you can bookmark the release announcement thread (using the “bookmark” button at the end of the respective thread in the forum; not the browser bookmark feature). This way you should get e-mail notifications when there’s a new release and what’s in it.
That being said… the current version of Plex Web will also show you what’s new when it indicates there’s a new version of the Plex Media Server.
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