Server Version#:1.42.2.10156 Player Version#:2026.4.1(9710500026) While away from home access to my Plex server remotely has always been inconsistent, with one device not connecting to my library, then trying another works and then the original device will also start working. On this occasion the…

Well I think I discovered the issue! As I had ruled out the ISP and he router configuration by building a PMS on a spare PC, then eliminated the PMS configuration by deleting every single Plex file from my NAS (not easy!), then reinstalling PMS giving it a new name, my logic left only my NAS config…

Hi, So I’ve tried canyouseeme.org as suggested and cannot access the port! Does this point to the router configuration rather than Plex server issue? I did look at the support article, but none of the steps provided the solution. I’ve tried disabling the firewall, I have no DMZ set.

That implies there’s an issue between „the internet“ and your router (incl. your router configuration). Did you compare the public IP recognized by canyouseeme.org with the WAN IP of your router (and the public IP listed in the remote access settings of your server)? If they’re different, you migh…

See my thread at Remote Access has stopped working - Plex Media Server / Remote Access - Plex Forum Plex security has appeared to have been broken with the latest server update, so that any device on or off my local network, cannot access my content unless they are able to disable security. The po…

I can confirm my public IP is correct and matches as expected. I cannot use canyouseeme with any ports configured manually, or the port assigned via UPnP for the Plex server, but I can see all ports configured by UPnP for other devices on my network. I have fixed IP address (been the same for 10 y…

Ive swapped out my router for a brand new Hub2 from Plusnet, which made no difference to the Issue, contatced my ISP (PlusNet) and they confirmed they are not blocking ports, or can see any issues with my broadband connection. I downgraded the Plex server version to the version on the QNAP app stor…

Can we get a copy of your server logs?

Server logs as requested. I set up an AP on my phone and then attached my LG TV to the access point and my TV could see my libraries! I could not get a video to play I think due to bandwith settings, but I could play music without an issue? Plex Media Server Logs_2026-03-29_11-05-46.zip (1.3 MB)

You disabled debug logging so the data is of limited use. However I am seeing a lot of errors in your logs. Mar 29, 2026 02:06:15.478 [140336796068664] ERROR - [Req#261c5/Transcode/817c61d5-a15d-4cb5-8841-7b1253e68c68/3db65c02-c737-46fc-b3ae-d36247727ce0] [aist#0:1/aac @ 0x7fbb232a5cc0] Error submi…

Thanks for pointing this out! (I’ve been trying changing so many settings). Enabled logs now and accessed via LAN and alaso attempted remote connection by my phone, which did fail. New log file attached. What if anything do the errors you found point to? Plex Media Server Logs_2026-03-29_14-32-4…

Remote Access Stopped and cant get it working!

Plex Media Server Remote Access

tom80H March 24, 2026, 3:03pm 2

Keep following the troubleshooting guide…
Can you see/access the forwarded public port from outside your home network (e.g. using a service like canyouseeme.org)?

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Remote Access Stopped and cant get it working!

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