Server Version#: 1.22.3.4392-6000
Player Version#: Version 4.56.4 (Plex Web)
So I recently updated/patched my plex server on my synology NAS, and every time I try and setup remote access, the light goes green for a couple of seconds/minutes and the when I refresh the page It goes back to red. I’m not entirely sure what the problem is, it use to work perfectly fine on and off the network.
Setup I’m running:
ISP (Telstra) Modem in bridge mode (NAT disabled) connected to an Asus RT88U Router
My outside (ISP) IP matches the Wan IP on the Router
Tried multiple configurations of UPNP On/Off, Router Firewall On/Off → No success
Port forwarded, tried both setting up automatically and manually. Ports 32400, and a random external one
I am also a tad confused. so after it was green and then went back to red, I opened the app up on my phone (on a 4g/5g) connection and was able to get into the server. I could see my family photos, videos, music and movies. I could launch the music randomly and browse the photos. When I wanted to start a 1080p movie, it said ‘unable to play media’. So clearly it is occasionally talking to the server.
If anyone could provide some insight / help that would be amazing. I have also attached the logs. I tried having a look myself but wasnt entirely sure where to start with them.
Go to your Asus Router WAN status page and check if your WAN IP start with 100. Your server is working through the relay and that’s way you’re able to access low-bandwidth consuming stuff (fotos, music) and not Movies.
Because through the relay, your NAS will have to transcode the movie down to 720, and you probably disabled transcoding at Settings → Transcoder
Starts with 101. Cant my phone accept 1080p though? I probably should add I was also trying remote connection with my girlfriends 4k tv (completely separate household). After giving her access it said that my server was offline
Yeah my public IP matches my Wan IP on the router which matches the IP in plex. Eventually Im thinking of moving my server onto my tower which will do all the transcoding etc. Do you think that this might fix it ?
You fellas have fixed it!!! Went outside on 3bars 4g and managed to stream a movie for a couple of seconds (bit laggy but thats my end) and then the misso was also able to access it. For some reason my ping has jumped to 130ms and my upload can get to 5Mbps which is shocking. So it all seems to be working and once im on NBN we should be able to stream high quality outside the local network.
Went outside on 3bars 4g and managed to stream a movie for a couple of seconds (bit laggy but thats my end) and then the misso was also able to access it. For some reason my ping has jumped to 130ms and my upload can get to 5Mbps which is shocking. So it all seems to be working and once im on NBN we should be able to stream high quality outside the local network.