Remote Access with T-Mobile Fiber

Plex Media Server Remote Access
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1

Hi all,

I have my Plex server on an Nvidia Shield. Recently I switched over to T-Mobile Fiber Internet (NOT Home 5G) and now I can’t get my server to stay online. It will pop on for a few moments, but then it will go out again. Part of moving over to T-Mobile was to get the high speed upload so I could watch things remotely in better quality, but now I can’t access it at all. I’m not a tech newbie but I’m also not an expert, especially when it comes to networking issues. Could anyone help me troubleshoot this and figure out what I need to do?

Thanks!

-Nick

Server Version#: 1.43.0.10467
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

How have you configured your remote access setup?
Do you already have a manual port forward in your router, pointing a specific public port to your PMS‘s IP on port 32400 (internal)?
Is that public port visible / accessible fro me outside your home network (you should be able to test this using a service like canyouseeme.org)? If it’s not… do the public IP reported by canyouseeme.org and your router’s WAN IP match?

There’s a chance, T Mobile put you into a CGNAT setup where your router won’t get a publicly routable IP address.

3

See, I think that’s where the issue might be lying. I haven’t been able to find an option to do port forwarding on my new T-Mobile router. It had been working fine with the forward I did on my previous ISP (Spectrum) but now nothing.

4

what kind of router did you get from t-mobile (make, model)?

5

A quick Google search shows T-Mobile Fiber uses CG-NAT addressing.

Contact their tech support and see if they can provide a public IPv4 address that supports port forwarding.

Edit: If they can provide a public IPv4 address, then also ask about configuring port forwards in their router.