Remote Access works via plex.tv link, but in the iPhone app, it says server is offline?

Server Version#: .42.2.10156-f737b826c
Player Version#: 2025.28.0 (1302)
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi, my iPhone app says my plex media server is offline but when I use the same phone and access the app.plex.tv link in my phone browser, I am able to connect to my server and stream videos. Wondering if anybody can help me solve why my plex app though can’t?

Thanks in advance

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