Server Version#: 1.23.2.4625
Server#: Nvidia Shield TV Pro
Player Version#: 4.58.1
Hi, I apologize in advance however I run out of all my networking knowledge (admittedly not a large repository). I am having issues with remote connection my Plex server running on Nvidia Shield.
I am getting the nefarious Not available outside your network error message and I am pretty sure the issue is related to my router or my ISP. I was able to get it working on my previous router (thought I also changed ISP in the meantime).
But maybe I have overlooked something simply. Anyway here are details of my router setup.
I have Asus RT-AC68U V3, firmware: 3.0.0.4.386_43129, Shield is wired.
In the second screen shot, change the Protocol from BOTH to TCP.
Don’t use DMZ.
After creating the manual port forwarding in your router, you must tell Plex to actually use it.
In Plex
Settings - Server - (Show Advanced) - Remote Access
tick the checkbox “Manually specify public port” and put in the same number which you used in the router for “External Port”.
“Apply”
then restart the Plex server and let it sit running for a few hours.
Afterwards, canyouseeme.org should be used to test if the portforwarding is actually working.
You should also compare the IP address which appears for you on canyouseeme.org with the “Public” IP address which appears in Plex under the “Remote Access” settings.
If these IP’s are different, you might be in a double-NAT situation.
I have just checked again and the issue remains. Port checking results in service not being visible from the internet. The IP address is from a completely different range. It appears my ISP has turned security know alll the way to the right Any suggestions how to proceed?
It’s not so much the aim for security, but the global scarcity of IPv4 addresses. Which may have played a role in the ISP’s decision to place all customers behind a carrier-grade NAT Carrier-grade NAT - Wikipedia
Some ISP’s can switch that off selectively per customer. Some do it for free if you ask nicely, some want more money to do it.
Some are trying to sell you a “static IP” additionally, which is usually more expensive (and actually not really needed for Plex).
On the images I see they are the same. What If you go to your router’s wan status page. Do you see the same IP starting with 212. or it starts with 100.?
Hi,
So far no response from ISP, fingers crossed. There is no other network device aside from my Asus router. We have 1 Gig ethernet port in the apartment.
Well, to provide some conclusion. As some of you predicted I end up being assigned a static IP which was the only viable solution from my ISP. It is charged but rather symbolically.
I would like thank you all of you for guidance and suggestion. For without your help I am not sure how far and how would I get by myself. My respect to this great and helpful community.
Any suggestions how to proceed?
