Remote Play: Plex will NOT transcode video files

Oct 12, 2020 20:25:37.476 [0x7fc7316fb700] DEBUG - [Transcode] TPU: hardware transcoding: final decoder: vaapi, final encoder: vaapi

There is a problem with the Intel video driver affecting hardware transcoding on systems with the J4XXX CPU, such as the DS720+.

See FAQ 26 for a workaround. The workaround persists across Plex updates, so you should not have to repeat the procedure. Leave it in place until Intel delivers a working video driver (eta tbd).

If you’re new to running Plex on a Synology NAS, peruse the entire FAQ and also Installation and Setup of Plex Media Server on Synology. Both documents have good information that can assist with setup & operation of Plex on Synology NAS.