Remote tv without transcode problem

Hello.
I have a problem that could be easy to fix but i having problem With it. i have a plex server and having problem With playback error only when i Connect thru fiber, but if i setting up a hotspot thru my phone it Works fine.

So, if i set up my plex not to transcode it failed With fiber at my parrents, but if i set up a hotspot its not a problem. how can i fix this? is it a problem at my plex server or the Remote tv? (Samsung or mi Box 4k) i cant to be able to play orginal quality thru fiber, not only hot spot 4g

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