Yep, they’ve replied with a cop-out that shows how much contempt they have for users:
If you wish, we’d be able to offer a pro-rated refund, based on the amount of time you’ve had your Plex Pass. Should you wish to get a refund, once processed, all Plex Pass features (including Sync, Live TV & DVR, and Premium Music) will be unavailable.
Clearly, that’s not an acceptable outcome; it’s a smug cop-out.
It’s worth noting that the Plex website continues to state:
With a Plex Pass, an antenna, and a tuner, you can stop paying for cable, and still enjoy great television. Watch, pause, and record your favorite free HD broadcast channels, including local news and sports, on any device, anywhere in the world.”
and
A Plex Pass, antenna, and tuner are all you need to stream free OTA live TV
Clearly, this is false and misleading advertising: in Australia, you now MUST also have an IceTV subscription, which is clearly not included in “all you need”.
Given that IceTV is $2.99/month ($35.88/year), I’m willing to be generous in Plex’s favour and call it two years of IceTV access ($71.76). This is NOT to imply that a “lifetime” = 2 years, but rather an act of good faith that I understand Plex have ongoing development and operational costs that Plex Pass supports, in addition to the EPG data it once provided. Hence, I asked Plex for:
- $71.76 AUD refund
- To retain my Lifetime Plex Pass
They have replied with
We’ve tried to help the transition by negotiating an extended trial and discounted rate with a great XMLTV provider for users, but that’s not something we can provide for users ourselves. Nor will we be offering a refund of your lifetime purchase based on an IceTV subscription cost.
If you can source XMLTV data yourself elsewhere, you can certainly use that, if desired, of course. There may well be free XMLTV data available for Australian lineups elsewhere. Again, though, that isn’t something we can provide currently. We apologize for any inconvenience this upcoming change may cause.
Needless to say, I’m frustrated, disappointed, and angry with Plex and the contempt they hold for customers.