Removed Plex, now can't reinstall. HELP!

General Discussions
1

Removed Plex as it would not update, so I’m trying to do a fresh install on Windows10.
TO UNINSTALL I:
—Uninstalled using Windows Remove Program
—Then deleted Plex from Registry
—Then removed the LOCALAPPDATA folder

WHEN I TRY TO REINSTALL:
I keep getting the same message: “Previous installer data found without “UninstallString” value. Please remove Plex Media Server manually first”

I cannot find any “previous installer data” or anything else Plex-related anywhere.

I’m at my wits end. ANY SUGGESTIONS — PLEASE.

Screenshot 2022-11-07 18.29.07

2

https://support.plex.tv/articles/202967086-windows-errors-trying-to-upgrade-install-or-uninstall-plex-media-server/

1 Like
3

TY, but already did this.

4

Did what exactly?

5

Followed the instructions on that page, exactly.

6

And to be clear, the Microsoft “Install and Uninstall Troubleshooter” can also find no trace of Plex to uninstall.

7

See if it can find traces of pms-shutdown.msi still present. Let it uninstall this as well.
Do also empty out the temp folder etc.

8

I appreciate your help, but in the end I’ve tried everything but can’t reinstall.

I’m running it on another PC, but am so frustrated with Plex that I have now installed a competitive product and am happy with it (especially the ability to sort photo libraries by time, date, name, etc., a feature that Plex has always lacked).

But thank you.

9

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