Removed user still able to watch on server?

@dane22 removed a user from my user list in server and they still have access to watch things? When they watch, it shows their email address while movie/tv show running. But when finished in plex dash shows no user (blank) How to stop this user?

The user chazzxxxx@gmail.com is the user that still has access

You do have a lot of servers, that has not been seen for a while ( AKA + 3 years! )
I do recommend you remove them from authorized devices

And what is the name of the server?

My server is Margo. Under authorised devices i only see this server and my clients that i use Plex on

Your server is not currently connected to plex.tv, and was last seen 21 hours ago!

So make sure your server is seen by plex.tv (Hint, restart PMS)

When said, I did find this user:

image

But email account for that user is NOT gmail.com, but something else!

Is this the user you want me to remove?

Yes please that’s the one, thank you so much. Sorry i thought it was gmail. My server is active as been watching things on it today. I’ve restarted it just now

User Share access has been removed.

Please note, that user is still your friend!

See: https://app.plex.tv/desktop/#!/friends to remove from there, if needed

And to clean out old servers no longer active, go here:

https://app.plex.tv/desktop/#!/settings/devices/pms

I only see my current server on this link?

Using this link i cannot see this user only 15 users

Cool, so, and unknown to me, but seems like if I kick off a user, it’s with more powers :smiley:


See DM for a list of servers

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