[REOCCURRING 8.12.2] The Android APP on my TV does not Work, but the Cast option does

[bigartemka]

all video files! even plex own streaming movies!
I have some images here:

[BUG] Lots of Android TV player bugs and issues

Android tv app does not work not even direct play, but with transcode also! It just does not play! So it opens the file, server thinks it is playing (I can see seconds moving in the server dashboard), but it does not play on tv! How to fix? Images bellow…

Summary

<a class="lightbox" href="https://global.discourse-cdn.com/plex/original/3X/7/d/7d188bb29e529174b1843147c478a958e6be6be8.jpeg" data-download-href="/uploads/short-url/hQEgUjgIaGJM2atGruGYUeuD2wU.jpeg?dl=1&quo…

[blim5001]

I don’t know if there is anything helpful or clues in my post here:

Another Android TV App problem post

Player Version#: 8.12 So here we go another topic about the Android TV App tbh, it does from looking on this forum that the app is currently in a bit of a state… there seem to be so many issues both big and small… In my case it seems to be related to passthrough issues. I have reverted back to 8.11 and disabled passthrough as at least that way all the files will play. If I run 8.12 I have these issues Test 1: Passthrough set to off Attempt playback of 5.1 EAC3 Android App: Plays File P…

[teo6corde]

Here I am, the 8.11 works on my bravia!!! Thanks a lot for your help!!!

[Jenova70]

That’s it i give up.

2 weeks giving benefit of the doubt to Plex
My TV does not allow to install app from the web so Plex is stuck in 8.12.2

Back to Kodi.
See you once you solve your development lifecycle and QA process

[blim5001]

Just updated to 8.12.3 (beta) and that appears to fix the issues I was having.

It now exhibits the same behaviour as 8.11

tried the same 3 Movies I was using in my other post

1 Remux DTS-MA
2 Encoded File with DTS-MA
3 Encoded File with EAC3 5.1

They all playback with Passthrough set to HDMI and with Passthrough off.

AV Receiver Shows Dolby Digital+ for the EAC3 File and PCM for the DTS-MA

Same results on AV Receiver for both Passthrough settings

So thanks for the fix.

[Herculys]

I’m in 8.12.3 and having this same issue on plex android for smartphones.

[ercbul]

Hi. I have Sony A8H OLED which I bought a couple of weeks ago. After being pleasantly surprised by the native support for PGS and speed of Plex - suddenly I am facing the same issue. Initially I was just experiencing the “An error occurred while attempting to play this video. Please check your connection and try again” whenever I tried to play anything with DTS. I uninstalled and reinstalled the next day which seemed to fix it but then the app must have updated again and the issue returned but this time, the video will play but with a big jump every second or so with no audio at all.

I have tried sideloading the new betas, sideloading old version 8.11 but nothing works. Each time I’ve sideloaded a new version, just before I play a file, a message pops up that is a bit too fast to read but I think says “updating player support”. Once the file starts playing I get the same issue, jerky video with no sound whenever there’s multichannel audio.

Surely these updates should be subject to regression testing on common platforms to check introduced changes haven’t completely broken the app? Almost a week of this now and it’s very frustrating! I’d appreciate any tips of how I can get an older version sideloaded that will fix this?
Cheers,
Eric

[ercbul]

Ha - looks like I had a few issues as my daughter called me to say Disney+ was going “all funny”. A Factory reset and it’s playing nicely again now on 8.12.3.22809.