Server Version#: 1.32.4.7195
Player Version#: 1.71.1.3888-b32ecaf8
I’ve been getting periodic error 1002 notices watching “ChiPS”. When I come back from the error Plex tries to show me a later episode… Couldn’t find the code “1002” in the log.
Log.txt.zip (12.7 KB)
@BigWheel You’ve been kind enough to help me in the past. This has gone 8 days without a reply. Any suggestions gratefully appreciated.
does the same happen in the web browser?
@BigWheel Finally got a chance to watch 2 episodes of “CHiPs” on the browser and it was fine. Actually, the 2nd episode I accidentally started in the Mac app, got the error code in a few seconds, which reminded me to go to the browser, which played through to the end without incident!
Can you please get the logs from the client. https://support.plex.tv/articles/windows-mac-app-logs/
Here you are. Happened at 14:55:30 or so. Always seems to happen around commercial time.
Plex.log.zip (313.9 KB)
Thanks.
oh so this it not an immediate error when you hit play? it happens randomly, but seems to be around when commercials would appear?
Seems like it’s happening either side of commercials… could be one to several times in an hour show. Also hard to get out of. The skip/retry choices don’t work well… usually close player down and get back in to resume.
bump… Watching CHiPS in the Mac player is now unusable…
Hi @DHK1! Are you still seeing this issue with our most recent version (1.76.2.3951-15712eae)?
I appreciate your getting back to me… just updated my player and the problem remains… : (
Hi @DHK1,
Can you try closing the app, deleting the ~/Library/Caches/Plex folder, and starting the app again?
Let me know if this fixed the problem.
Thanks
Sadly, the problem remains… thanks for looking into it.
Just tried again this week and still errored out near a commercial
Hey, Just writing to say we are still looking into this but the devs are having a hard time reproducing it. I see you cleared the cache earlier. Have you tried deleting the app completely preference files and all. I guessing the same issue will occur but wanted to cover all basis.
You can use something like AppCleaner to find all it’s associated files.
~/Library/Application Support/Plex
~/Library/Caches/Plex
~/Library/Preferences/tv.plex.desktop.plist
Sadly the problem continues… would it be helpful if I could provide a video of when it happens… I can record the screen in video and give enough info as to where/when it’s happening…
It couldn’t hurt
OK, here is a 3 minute excerpt of CHiPS with the error occurring 3 times… once at the start, then the 2nd break went ok, then the last 2 had the error. I’ve annotated the excerpt with what was happening, and note that at the top is a counter from when I started the recording. It’s a bit confusing because I had to cut down the show, but I hope you can figure it out.
Dropbox mp4
BUMP! This is really intolerable… now in the 3rd season of CHIPS and almost every commercial break has this error… I tried using the web interface, and it’s better, but still there is some buffering. I’ve gotten so that I keep hitting the “X” of error, and retry, and eventually get the right combination, but it’s painful. Would a Zoom screen share be of any use?
Well, someone somewhere must have made a change, as I haven’t had the problem in a week now. Thanks and happy New Year to my mysterious benefactor : )
