I continue to receive the following message. is offline or unreachable. I would like live troubleshooting assistance. I have reviewed and applied many settings from various KB articles, but the problem persists. I pay for monthly fee for Plex services. I would think that live support should be provided for a paid subscription. Please advise.
I’m sorry we don’t provide one on one help. What is your server installed on? What is issue? Can you access server via http://localIP:32400/web ? (where localIP is the real local IP address or server computer/device)
surprising that one-on-one help is not provided.
that said, my plex server is on an WD MyCloud Home drive. And I can access the server via http://localIP:32400/web
OK the issue with the My Cloud Home’s is right now they are on a pretty old server version 1.18.6 and we though we are working with WD to get them updated there are bunch of changes on our and their end that need to be made so it is taking a while. The old version causes secure connections to be really flakey.
can you restart the NAS , wait a min or two til the server is finished starting then try to access it via https://app.plex.tv
server logs would be helpful
the reboot helped, but it was a second reboot, so skeptical on the solution. i might be responding to this thread soon. appreciate the help and the quick response. still not happy with the support model for a paid service. thanks again!
