Hi,
Every time I do a library scan the same handful of shows and movies request metadata but never seem to find it. In the scanner log I get these lines every time I do a scan.
The show 'Workin' Moms' has leaves which have never been refreshed, we'll refresh. Apr 16, 2017 10:20:30.527 DEBUG The show 'The Walking Dead' has unmatched leaves, and show was matched, so we'll refresh. Apr 16, 2017 10:20:30.505 DEBUG The show 'The Vampire Diaries' has unmatched leaves, and show was matched, so we'll refresh. Apr 16, 2017 10:20:30.467 DEBUG The show 'Trial & Error' has leaves which have never been refreshed, we'll refresh. Apr 16, 2017 10:20:30.453 DEBUG The show 'Trailer Park Boys' has leaves which have never been refreshed, we'll refresh. Apr 16, 2017 10:20:30.439 DEBUG The show 'The Tonight Show Starring Jimmy Fallon' has leaves which have never been refreshed, we'll refresh. Apr 16, 2017 10:20:30.398 DEBUG The show 'Taken (2017)' has unmatched leaves, and show was matched, so we'll refresh. Apr 16, 2017 10:20:30.392 DEBUG The show 'Supernatural' has unmatched leaves, and show was matched, so we'll refresh. Apr 16, 2017 10:20:30.343 DEBUG The show 'Speechless' has leaves which have never been refreshed, we'll refresh. Apr 16, 2017 10:20:30.248 DEBUG
(there are more but I think you get the point)
The shows attempt to refresh and say they finished processing but next time I perform a scan the same ones say they need a refresh.
I have tried unmatching and rematching the show as well as matching it to something different and then rematching it to the correct show same problem still exists.
I haven’t tried a refresh all but I would like to avoid it if possible as I have quite a large library and it would take some days I would imaging to re grab all that metadata.
Any insights would greatly appreciated.
Cheers,
That gives an idea what’s happening but doesn’t show the disposition.
if you wish to avoid refetching all the metadata; pulll those files (directories) away from plex (somewhere not seen).
Then do what is known as the Plex Dance.
Scan for new files (Update).
When finished, empty trash
When quiet again, Clean bundles
Put the media back in place
Update Library again
Now, if it fails to match, you’re at the perfect place to gather logs. Settings - Server - Help - Download Logs
It will present you with a ZIP file containing what’s needed. Attach that here with your next post and we’ll see the complete disposition from discovery to non-match status
Thanks for the response @ChuckPA. I really wanted to avoid doing “The Plex Dance” I ended up having a long read through the logs and found that some of the metadata had the wrong permisssions (root:root rather than plex:plex). After fixing those permissions all seems to be resolved.
However, even after fixing the issue every now and then I find that some new metadata pops up with these incorrect permissions.
There is another thread that has my exact problem but a solution was never found. http://forums.plex.tv/discussion/85098/permission-denied-fetching-metadata-after-updating-to-0-9-8-10
Any assistance is much appreciated.
Thank you
If you are having metadata come down as root:root, then something is running as root or 'reaching intoyour metadata directories. PMS cannot override ownership settings (Linux security doesn't allow that. Onlyroot` has that authority).
Do you have a cron job ? Those often run as root. Or a cron job which does a sudo or su ??
Anything that PMS does is always as itself (unless you’ve configured it to run as a different username).
The simplest way, as you know, to fix all ownership for all the files in the Library (where metadata is stored) is sudo chown -R plex:plex /usr/lib/plexmediaserver. Let it churn through that.
