Resolved - [SHIELD TV] Plex won't find any tv show

Plex Media Server NAS & Devices
2

Update: 28-JUL-18

The 24-JUL-18 patch update (same version number as before) resolved the library scans not adding new items to the library.

Unfortunately, I tried to move the database to the internal accessible storage around/during this time (which I was told that it was successful — it wasn’t — looks like a different bug) wherein I lost the database; not sure if the loss was due to the patch update or me trying to move the database. With all that said and done, the ratings and watch/un-watched status of my library was lost.

Update: 23-JUL-18

Looks like the devs are aware of the issue. No word yet on when a patch will be issued.

Would you also please share the following:

  • Shield TV Version (1st Gen. or 2nd Gen.?)
  • Android TV Version (8.0 - Oreo?)
  • Turn on Debugging in Plex (Leave Verbose Off!!)
    The developers may ask for the debug log.
  • Re-run the scan on the library. Wait ~30 seconds for the logs to catch up. Then download the logs and have them ready to submit once requested by a dev.

I’m having the same issue. There was an update pushed July 19, 2018 to Version 1.13.4.5271 and I’ve noticed that two episodes that I’ve added to my HD (that’s attached to the Nvidia Shield TV) since the update, are not being added to the Plex Library.

I’ve checked the naming scheme and folder hierarchy to make sure everything is okay — everything is in compliance.

If @mhazebroucq is on the latest Plex Media Server on Shield TV, then perhaps it is a bug then.

I’m posting my logs with limited time access at:

http://bit.ly/2O6tavP

How to Enable Debugging & Download Logs

  1. Log into your Plex server via PC & Web Browser
  2. Click on Settings
  3. Click Server
  4. Click Show Advanced
  5. Check box Enable Plex Media Server debug logging
    DO NOT enable VERBOSE Logging!!
  6. Click Save Changes
  7. Re-trace the steps to reproduce the error
  8. Wait ~30 seconds for the logs to finish capturing the error
  9. Go back to Settings > Server > Help
  10. Click Download Logs
  11. Repeat Steps 2 – 6 to Disable Debug Logging

More Info:

https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
https://support.plex.tv/articles/201869908-log-files/