Restore from remote location

Plex Media Server Desktops & Laptops
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Server Version#: 1.13.6.5339-115f087d6
Player Version#: n/a

I have been keeping my plex media server data on a separate network drive, and had to change the drive, and the drive letter.

I have kept the data folder, but could anyone tell me the correct steps for restoring from this please?

I have uninstalled plex from the pc it was on, and I can install fresh, but when I point the data folder location to the correct (mapped) network drive, it then fails to open. I’m sure there’s something silly I’m missing

Any advice would be appreciated

2

That is a bad idea. Plex uses a database to store a lot of the info and this does not work well over networks. You can often end up with a corrupted database, which may have happened to you and why it won’t load now. I would suggest moving this back to an internal hard drive, just to make sure everything is fine.

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The problem is its a massive folder now, and I had to move it a few years ago… Not had an issue before now. It’s still on the network, and is a mapped drive

Is there a way to check for corruption? As I said, it does work sometimes.

If it was corrupted and I moved it onto an internal drive, would that fix it?

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Here is info on how to check and repair a corruption. https://support.plex.tv/articles/201100678-repair-a-corrupt-database/

Let’s assume your database isn’t corrupted. You should technically still be able to point PMS to look at a network drive. Are you using the drive letter or network map in your PMS setting. I assume that when you say you point PMS to the new network drive, you are entering the path into “The path where local application data is stored”.

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Yes that’s right, I’ve just entered the mapped drive, so K:, into “The path where local application data is stored”

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You need to enter the path leading up to the “Plex Media Server” folder. So your files are in:

K:\Plex Media Server

Double check that you don’t have 2 levels. i.e.

K:\Plex Media Server\Plex Media Server

7

It’s in K:\Plex Media Server, then all the individual folders (logs, codecs etc) are directly under this, so K:\Plex Media Server\cache etc

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Did you copy over the “plug-ins support” folder? The instructions say to leave out the “plug-ins” folder. Only that one should be left out.

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That means you must only put K:\ into the input field

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I never moved the folder, I just had it renamed, so all the folders are exactly as they were before I reinstalled… So yes that plug in support folder is there. Maybe that’s causing me the issue

Can I just close media server, delete the folder, then restart? Does it recreate or something?

Yes the path is just “K:” :slight_smile:

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That doesn’t work currently. You need to include the backslash \ at the end.

12

Sorry, typo… It is as you said

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Do not delete that folder. That contains the Plex database. It will recreate itself, but you will have to start all over.

Can you restart PMS, then manually grab the logs from the “logs” folder, zip all of them, and upload the zip file here?

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Thanks again. Please find link below:

https://drive.google.com/file/d/1DhmMcCYFfgW_Dtvdc3czDwmCetAhzVGy/view?usp=sharing

15

I’m really sorry, i got confused with 2 posts I made, and was answering the above thinking it was this post:

The issue I had with plex not starting at all isn’t an issue anymore

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