Rip the wrong video so did the right one with the same name. Plays with Windows but not fireTV.

General Discussions Plex Features
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1

Rip a DVD but did the wrong video so I rip the right video and copy copied it over to my server with Plex with the same name. It will play on my Windows 10 but not on my Fire TV.

It will say “Error Playback has stopped because the connection to the Plex Media server has been lost. Please ensure the server is available and retry.”

Did all I can think of restarted Plex Media server and my Fire TV.

On the video did “Analyze”. and “Refresh Metadata.”

On the Amazon FireTV can see the min left bar the same I left it with Windows 10. But it just does that error.

Just have to make sure rip the right video the 1st time else this can mess it up. How to I fix this?

-Raymond Day

2

O yes. I have Version 3.4.1 of the server. Because the “Use hardware acceleration when available (Experimental)” it works super good on my little HDMI stick.

3

perform the Plex Dance with the file and see if it helps.

Make sure you used the exact same compression parameters like the other file.
For a test, disable the hardware transcoding and restart your server. Try if it plays that way.

4

I did there were both .mkv The 1st was a info video of it not the movie and so had the same name.

Rebooted my hole server and did tern off hardware transcoding. But that did not fix it.

It plays on Windows 10 good but not on my Amazon Fire TV. All other videos play on it that I have played now.

5

Here is the info Plex server gives of this video:

Media

Video Resolution 1080p
Duration 2:28:06
Bitrate 27335 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Container MKV
Video Frame Rate 24p
Audio Profile dts
Video Profile high
Part

Duration 2:28:06
File Spectre.mkv
Size 28.28 GB
Audio Profile dts
Container MKV
Video Profile high
Codec H264
Bitrate 24007 kbps
Language English
Bit Depth 8
Chroma Subsampling 4:2:0
Frame Rate 23.976 fps
Height 1080
Level 4.1
Profile high
Ref Frames 4
Scan Type progressive
Width 1920
Codec DCA
Channels 5.1
Bitrate 1536 kbps
Language English
Audio Channel Layout 5.1(side)
Profile dts
Sampling Rate 48000 Hz
Title Surround 5.1
Codec AC3
Channels 5.1
Bitrate 448 kbps
Language English
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Title Surround 5.1
Codec AC3
Channels 5.1
Bitrate 448 kbps
Language Español
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Title Surround 5.1
Codec AC3
Channels 5.1
Bitrate 448 kbps
Language Français
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Title Surround 5.1
Codec AC3
Channels 5.1
Bitrate 448 kbps
Language Português
Audio Channel Layout 5.1(side)
Sampling Rate 48000 Hz
Title Surround 5.1
Codec PGS
Language English
Codec PGS
Language Español
Codec PGS
Language Español
Codec PGS
Language Français
Codec PGS
Language Français
Codec PGS
Language Português
Codec PGS
Language Português
Codec PGS
Language English
Codec PGS
Language English
View XML

I can play other video’s like this with Amazon fire TV. It’s just that I put the same type but wrong video on it and said to save the right one over the wrong one.

6

That’s not a DVD, but a BluRay rip.
It will require transcoding on your server due to several reasons:
H.264 level of 4.1 (default supported on Fire TV is 4.0 AFAIR)
DTS audio (unless you pick some of the additional languages)
PGS subtitles (try disabling subtitles to rule this out)
The video bit rate being over 20 mbps may also play a role.

It is also possible that your server version has a flaw in it, related to analysis.
This has long been fixed in the ‘official’ server versions.
Keep in mind that you are using a ‘developer preview’.