Roku Premier Very Slow

Plex Players Streaming Devices
21

Could everyone experiencing this issue, please report back with this info:

  • Found in: Roku sidebar, settings, system, about
    • Model
    • Software version
  • Found in: Roku sidebar, settings, system, software update
    • Last updated on the bottom of the screen.

I’d like to capture this information now, so we can keep track of any changes along the way, and to provide to Roku during the investigation.

22

Here’s me:

Model: 3920X - Roku Premiere
Version: 12.5.0 - build 4162-91
Last updated: 9/16/23 10:58am

1 Like
23

Model: 4660X - Roku Ultra
Software Version: 12.5.0 * build 4162-46

Last Updated: 9/15/2023 9:46 pm (eastern)

Plex app version: 7.7 * build 2

1 Like
24

All models i have are showing the same issue.

2 sticks
3 box

The one i mainly use is

Model - 4640x
Software - 12.5.0 build 4164-29
Last updated - 9/16/23

Having the same issue on both channels

Plex - 7.7 - build 2
Plex Preview - 7.8 - build 4

25

Same problem here
Model 4670X- Roku Ultra
Software version 12.5.0 build 4165-46
Updated 9/19/23

26

TCL model 55S525
Software version 12.5.0 build 4162-88
Updated 9/16/23

27

After updating to the latest 12.5 my Plex is extremely slow too. Other Roku devices (with older versions) in my house working as always

Model 4670X- Roku Ultra
Software version 12.5.0 build 4165-46
Updated 9/19/23

28

Software version - 12.5.0
Build - 4165
Last update - 9/20/23

Model - 3810x

29

Model: 3810X - Roku Streaming Stick+
Software Version: 12.5.0 build 4162-50
Last Updated: 9/13/23 10:24PM

Thank you for looking into this!

30

Model: 4200X - Roku 3
Version: 12.5.0 * Build 4165-04
Last updated: 9/19/23 7:23 pm

31

Model: 4800RW - Roku Ultra
Software version: 12.5.0 - build 4165-C2
Last updated: 9/19/23 3:00 pm

32

Model: 4630X
Software Ver: 12.5.0 build 4164-29
Last Update: 09/14/23

33

Model: 4660X - Roku Ultra
Software version: 12.5.0 - build 4165-46
Last updated: 9/19/23

34

Model 4670X - Roku Ultra
Software version 12.5.0 - build 4162-46
Last updated 9/15/23

35

4620X - Roku Premiere
12.5.0 build 4164-29
9/15/23

36

Thank you all for providing the models and OS versions. We have some good news to share! Roku currently has a beta OS build that resolves the issue. While we don’t have information about the root cause or why it only affected the Plex channel, we plan to request this information.

We’ve confirmed that the new build resolves the issue on the affected devices. Roku has designated this new build as the latest version for users in their beta program, and it should be available to all users within two weeks. Given the severity of the issue, I’ve requested Roku to expedite this process.

3 Likes
37

same issue

Model: 4630X - Roku Premiere+
Software Version: 12.5.0 build 4164-29
Last Updated: 9/15/23 11:58am (eastern)
Plex App Version: 7.7 - build 2

38

I’ve marked this as the solution for now so that anyone coming in can easily find it. I’ve been informed that the release of the next Roku OS version is expected next week. I will update this thread if I receive any further information, including when the Roku OS update becomes available for everyone.

1 Like
39

Fwiw, Apple TV is showing some minor unresponsiveness as well. Not quite to the degree Plex is, but it’s not isolated to your app.

Glad to hear a fix is inbound.

1 Like
40

If known, could you post the Roku OS version that will fix the problem?
Want to keep a close eye out for it because it’s driving me crazy.

And wondering if it will be a whole new version or just an updated build.