I’m running Raspberry Pi 3 with stretch 4.9.35-v7+ and have installed Plex media server 0.9.16.4.1911-ee6e505-2~jessie. Hopefully it’s not an issue to have a Jessie plex server on a Stretch OS. I also have v4l-cx231xx-avcore-01.fw installed in /lib/firmware per the Hauppauge instructions. When I try to find devices with Live TV and DVR, it just sits there spinning forever. Nothing ever seems to be found. Do I need to downgrade to Jessie? Or is there something else to do.
That version is outdated. Please update your system with the package manager apt.
You did not really install that 3 year old version. You would not have DVR support. This was added much later. The important package is plexmediaserver-installer, not plexmediaserver. The last one has been empty for years 
Raspbian Stretch is perfect. Please review my official instructions and make sure you did something like this to install PMS:
Then you did fetch the wrong firmware. Please take a look at the following link to get the correct firmware and then compare your kernel logs with the logs in following link. Last remark: you will only have access to one tuner. Hauppauge just pushed the support to the second tuner to upstream Linux 4.17.
https://www.linuxtv.org/wiki/index.php/Hauppauge_WinTV-dualHD#Firmware
I reran the instructions that I think I found there. Very little happened.
Apparently, I AM running version 1.13.2.5154 according to the gui. I made the mistake of running dpkg -s plexmediaserver
and that showed version 0.9.16.4.1911-ee6e505-2~jessie.
I ran apt-get update and apt-get upgrade, uname -r still shows 4.9.35-v7+
I have installed dvb-demod-si2168-b40-01.fw in /lib/firmware and rebooted.
Still getting the spinning wheel with “Looking for compatible devices” when I click Live TV & DVR/Set Up Plex DVR.
A reboot is required to boot the new kernel Please post the output of sudo dmesg after reboot and of groups plex.
Btw: did you somehow change Plex to run as Linux user pi? You will have to make sure to add your PMS Linux user to the Linux group video.
I tried to do a dist-upgrade but cratered the system. I rebuild with a fresh download. OS is 4.14.34-v7+
Plex server is 1.13.2.5154
firmware is /lib/firmware/dvb-demod-si2168-b40-01.fw
Still the same problem.
I notice that: lsusb |grep Hauppauge
gives: Bus 001 Device 007: ID 2040:826d Hauppauge
where the Hauppage documentation indicates it should be 2040:026d
lsusb -v indicates some minor differences with the Hauppauge documentation, but nothing major that I can see.
I also notice that only one tuner is supported until kernel version 4.17+, Debian Buster isn’t out yet, much less available on Raspian. Is there any hope for dual tuner support soon?
OK. So you rock the US version of this device. So first, the kernel update to 4.11+ was required to make the device available on Linux. Firmware is not required for the US version.
Ignore the usb device id difference. It’s the same for my DualHD.
I have the European version and it is discovered by PMS on my RPi 2 within 10 seconds.
Please post the output of sudo dmesg and groups plex.
Also, please tell us if you do not use our official installation instructions in the forum.
Regarding 4.17+ on the RPi. I won’t bet on official support, soon. I have built my own kernel to enable this. Take a look at the official instructions. The sources for 4.17 are available on the official github RPi linux repo. However, it takes approximately 8 hours to build the kernel on an RPi and it’s an advanced topic. Please ask in the RPi forum for help how to compile your own kernel.
[ 0.000000] Booting Linux on physical CPU 0x0
[ 0.000000] Linux version 4.14.34-v7+ (dc4@dc4-XPS13-9333) (gcc version 4.9.3 (crosstool-NG crosstool-ng-1.22.0-88-g8460611)) #1110 SMP Mon Apr 16 15:18:51 BST 2018
[ 0.000000] CPU: ARMv7 Processor [410fd034] revision 4 (ARMv7), cr=10c5383d
[ 0.000000] CPU: div instructions available: patching division code
[ 0.000000] CPU: PIPT / VIPT nonaliasing data cache, VIPT aliasing instruction cache
[ 0.000000] OF: fdt: Machine model: Raspberry Pi 3 Model B Rev 1.2
[ 0.000000] Memory policy: Data cache writealloc
[ 0.000000] cma: Reserved 8 MiB at 0x3ac00000
[ 0.000000] On node 0 totalpages: 242688
[ 0.000000] free_area_init_node: node 0, pgdat 80c84e40, node_mem_map ba3a1000
[ 0.000000] Normal zone: 2133 pages used for memmap
[ 0.000000] Normal zone: 0 pages reserved
[ 0.000000] Normal zone: 242688 pages, LIFO batch:31
[ 0.000000] random: fast init done
[ 0.000000] percpu: Embedded 17 pages/cpu @ba34a000 s38720 r8192 d22720 u69632
[ 0.000000] pcpu-alloc: s38720 r8192 d22720 u69632 alloc=17*4096
[ 0.000000] pcpu-alloc: [0] 0 [0] 1 [0] 2 [0] 3
[ 0.000000] Built 1 zonelists, mobility grouping on. Total pages: 240555
[ 0.000000] Kernel command line: 8250.nr_uarts=1 bcm2708_fb.fbwidth=1920 bcm2708_fb.fbheight=1080 bcm2708_fb.fbswap=1 vc_mem.mem_base=0x3ec00000 vc_mem.mem_size=0x40000000 dwc_otg.lpm_enable=0 console=ttyS0,115200 console=tty1 root=PARTUUID=fcef38d0-02 rootfstype=ext4 elevator=deadline fsck.repair=yes rootwait quiet splash plymouth.ignore-serial-consoles
[ 0.000000] PID hash table entries: 4096 (order: 2, 16384 bytes)
[ 0.000000] Dentry cache hash table entries: 131072 (order: 7, 524288 bytes)
[ 0.000000] Inode-cache hash table entries: 65536 (order: 6, 262144 bytes)
[ 0.000000] Memory: 940236K/970752K available (7168K kernel code, 575K rwdata, 2072K rodata, 1024K init, 706K bss, 22324K reserved, 8192K cma-reserved)
[ 0.000000] Virtual kernel memory layout:
vector : 0xffff0000 - 0xffff1000 ( 4 kB)
fixmap : 0xffc00000 - 0xfff00000 (3072 kB)
vmalloc : 0xbb800000 - 0xff800000 (1088 MB)
lowmem : 0x80000000 - 0xbb400000 ( 948 MB)
modules : 0x7f000000 - 0x80000000 ( 16 MB)
.text : 0x80008000 - 0x80800000 (8160 kB)
.init : 0x80b00000 - 0x80c00000 (1024 kB)
.data : 0x80c00000 - 0x80c8fd4c ( 576 kB)
.bss : 0x80c96f4c - 0x80d478b4 ( 707 kB)
[ 0.000000] SLUB: HWalign=64, Order=0-3, MinObjects=0, CPUs=4, Nodes=1
[ 0.000000] ftrace: allocating 25231 entries in 74 pages
[ 0.000000] Hierarchical RCU implementation.
[ 0.000000] NR_IRQS: 16, nr_irqs: 16, preallocated irqs: 16
[ 0.000000] arch_timer: cp15 timer(s) running at 19.20MHz (phys).
[ 0.000000] clocksource: arch_sys_counter: mask: 0xffffffffffffff max_cycles: 0x46d987e47, max_idle_ns: 440795202767 ns
[ 0.000007] sched_clock: 56 bits at 19MHz, resolution 52ns, wraps every 4398046511078ns
[ 0.000019] Switching to timer-based delay loop, resolution 52ns
[ 0.000267] Console: colour dummy device 80x30
[ 0.000286] console [tty1] enabled
[ 0.000316] Calibrating delay loop (skipped), value calculated using timer frequency… 38.40 BogoMIPS (lpj=192000)
[ 0.000331] pid_max: default: 32768 minimum: 301
[ 0.000646] Mount-cache hash table entries: 2048 (order: 1, 8192 bytes)
[ 0.000660] Mountpoint-cache hash table entries: 2048 (order: 1, 8192 bytes)
[ 0.001598] Disabling memory control group subsystem
[ 0.001676] CPU: Testing write buffer coherency: ok
[ 0.002071] CPU0: thread -1, cpu 0, socket 0, mpidr 80000000
[ 0.002445] Setting up static identity map for 0x100000 - 0x10003c
[ 0.002563] Hierarchical SRCU implementation.
[ 0.003195] smp: Bringing up secondary CPUs …
[ 0.003877] CPU1: thread -1, cpu 1, socket 0, mpidr 80000001
[ 0.004626] CPU2: thread -1, cpu 2, socket 0, mpidr 80000002
[ 0.005357] CPU3: thread -1, cpu 3, socket 0, mpidr 80000003
[ 0.005461] smp: Brought up 1 node, 4 CPUs
[ 0.005471] SMP: Total of 4 processors activated (153.60 BogoMIPS).
[ 0.005477] CPU: All CPU(s) started in HYP mode.
[ 0.005481] CPU: Virtualization extensions available.
[ 0.006338] devtmpfs: initialized
[ 0.017087] VFP support v0.3: implementor 41 architecture 3 part 40 variant 3 rev 4
[ 0.017306] clocksource: jiffies: mask: 0xffffffff max_cycles: 0xffffffff, max_idle_ns: 19112604462750000 ns
[ 0.017324] futex hash table entries: 1024 (order: 4, 65536 bytes)
[ 0.017882] pinctrl core: initialized pinctrl subsystem
[ 0.018616] NET: Registered protocol family 16
[ 0.021335] DMA: preallocated 1024 KiB pool for atomic coherent allocations
[ 0.026132] hw-breakpoint: found 5 (+1 reserved) breakpoint and 4 watchpoint registers.
[ 0.026140] hw-breakpoint: maximum watchpoint size is 8 bytes.
[ 0.026339] Serial: AMBA PL011 UART driver
[ 0.028061] bcm2835-mbox 3f00b880.mailbox: mailbox enabled
[ 0.028514] uart-pl011 3f201000.serial: could not find pctldev for node /soc/gpio@7e200000/uart0_pins, deferring probe
[ 0.060137] bcm2835-dma 3f007000.dma: DMA legacy API manager at bb813000, dmachans=0x1
[ 0.061544] SCSI subsystem initialized
[ 0.061766] usbcore: registered new interface driver usbfs
[ 0.061816] usbcore: registered new interface driver hub
[ 0.061903] usbcore: registered new device driver usb
[ 0.070088] raspberrypi-firmware soc:firmware: Attached to firmware from 2018-04-16 18:16
[ 0.071498] clocksource: Switched to clocksource arch_sys_counter
[ 0.148917] VFS: Disk quotas dquot_6.6.0
[ 0.149002] VFS: Dquot-cache hash table entries: 1024 (order 0, 4096 bytes)
[ 0.149190] FS-Cache: Loaded
[ 0.149385] CacheFiles: Loaded
[ 0.158190] NET: Registered protocol family 2
[ 0.158912] TCP established hash table entries: 8192 (order: 3, 32768 bytes)
[ 0.159022] TCP bind hash table entries: 8192 (order: 4, 65536 bytes)
[ 0.159208] TCP: Hash tables configured (established 8192 bind 8192)
[ 0.159338] UDP hash table entries: 512 (order: 2, 16384 bytes)
[ 0.159382] UDP-Lite hash table entries: 512 (order: 2, 16384 bytes)
[ 0.159609] NET: Registered protocol family 1
[ 0.160042] RPC: Registered named UNIX socket transport module.
[ 0.160048] RPC: Registered udp transport module.
[ 0.160053] RPC: Registered tcp transport module.
[ 0.160058] RPC: Registered tcp NFSv4.1 backchannel transport module.
[ 0.161694] hw perfevents: enabled with armv7_cortex_a7 PMU driver, 7 counters available
[ 0.164431] workingset: timestamp_bits=14 max_order=18 bucket_order=4
[ 0.172340] FS-Cache: Netfs ‘nfs’ registered for caching
[ 0.172925] NFS: Registering the id_resolver key type
[ 0.172955] Key type id_resolver registered
[ 0.172961] Key type id_legacy registered
[ 0.172976] nfs4filelayout_init: NFSv4 File Layout Driver Registering…
[ 0.174830] Block layer SCSI generic (bsg) driver version 0.4 loaded (major 251)
[ 0.174950] io scheduler noop registered
[ 0.174957] io scheduler deadline registered (default)
[ 0.175235] io scheduler cfq registered
[ 0.175242] io scheduler mq-deadline registered
[ 0.175248] io scheduler kyber registered
[ 0.177963] BCM2708FB: allocated DMA memory fad10000
[ 0.177990] BCM2708FB: allocated DMA channel 0 @ bb813000
[ 0.236319] Console: switching to colour frame buffer device 240x67
[ 0.270556] Serial: 8250/16550 driver, 1 ports, IRQ sharing enabled
[ 0.272006] bcm2835-rng 3f104000.rng: hwrng registered
[ 0.272148] vc-mem: phys_addr:0x00000000 mem_base=0x3ec00000 mem_size:0x40000000(1024 MiB)
[ 0.272624] vc-sm: Videocore shared memory driver
[ 0.272906] gpiomem-bcm2835 3f200000.gpiomem: Initialised: Registers at 0x3f200000
[ 0.282634] brd: module loaded
[ 0.291658] loop: module loaded
[ 0.291673] Loading iSCSI transport class v2.0-870.
[ 0.292345] libphy: Fixed MDIO Bus: probed
[ 0.292433] usbcore: registered new interface driver lan78xx
[ 0.292493] usbcore: registered new interface driver smsc95xx
[ 0.292509] dwc_otg: version 3.00a 10-AUG-2012 (platform bus)
[ 0.520713] Core Release: 2.80a
[ 0.520724] Setting default values for core params
[ 0.520756] Finished setting default values for core params
[ 0.721004] Using Buffer DMA mode
[ 0.721010] Periodic Transfer Interrupt Enhancement - disabled
[ 0.721016] Multiprocessor Interrupt Enhancement - disabled
[ 0.721022] OTG VER PARAM: 0, OTG VER FLAG: 0
[ 0.721035] Dedicated Tx FIFOs mode
[ 0.721448] WARN::dwc_otg_hcd_init:1046: FIQ DMA bounce buffers: virt = 0xbad04000 dma = 0xfad04000 len=9024
[ 0.721475] FIQ FSM acceleration enabled for :
Non-periodic Split Transactions
Periodic Split Transactions
High-Speed Isochronous Endpoints
Interrupt/Control Split Transaction hack enabled
[ 0.721504] dwc_otg: Microframe scheduler enabled
[ 0.721563] WARN::hcd_init_fiq:459: FIQ on core 1 at 0x805e6a40
[ 0.721573] WARN::hcd_init_fiq:460: FIQ ASM at 0x805e6da8 length 36
[ 0.721587] WARN::hcd_init_fiq:486: MPHI regs_base at 0xbb87e000
[ 0.721647] dwc_otg 3f980000.usb: DWC OTG Controller
[ 0.721684] dwc_otg 3f980000.usb: new USB bus registered, assigned bus number 1
[ 0.721716] dwc_otg 3f980000.usb: irq 62, io mem 0x00000000
[ 0.721765] Init: Port Power? op_state=1
[ 0.721771] Init: Power Port (0)
[ 0.721978] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.721989] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1
[ 0.721998] usb usb1: Product: DWC OTG Controller
[ 0.722007] usb usb1: Manufacturer: Linux 4.14.34-v7+ dwc_otg_hcd
[ 0.722015] usb usb1: SerialNumber: 3f980000.usb
[ 0.722640] hub 1-0:1.0: USB hub found
[ 0.722680] hub 1-0:1.0: 1 port detected
[ 0.723241] dwc_otg: FIQ enabled
[ 0.723246] dwc_otg: NAK holdoff enabled
[ 0.723251] dwc_otg: FIQ split-transaction FSM enabled
[ 0.723261] Module dwc_common_port init
[ 0.723505] usbcore: registered new interface driver usb-storage
[ 0.723672] mousedev: PS/2 mouse device common for all mice
[ 0.723748] IR NEC protocol handler initialized
[ 0.723753] IR RC5(x/sz) protocol handler initialized
[ 0.723758] IR RC6 protocol handler initialized
[ 0.723763] IR JVC protocol handler initialized
[ 0.723769] IR Sony protocol handler initialized
[ 0.723774] IR SANYO protocol handler initialized
[ 0.723779] IR Sharp protocol handler initialized
[ 0.723786] IR MCE Keyboard/mouse protocol handler initialized
[ 0.723791] IR XMP protocol handler initialized
[ 0.724507] bcm2835-wdt 3f100000.watchdog: Broadcom BCM2835 watchdog timer
[ 0.724768] bcm2835-cpufreq: min=600000 max=1200000
[ 0.725143] sdhci: Secure Digital Host Controller Interface driver
[ 0.725149] sdhci: Copyright© Pierre Ossman
[ 0.725527] mmc-bcm2835 3f300000.mmc: could not get clk, deferring probe
[ 0.725860] sdhost-bcm2835 3f202000.mmc: could not get clk, deferring probe
[ 0.725956] sdhci-pltfm: SDHCI platform and OF driver helper
[ 0.727387] ledtrig-cpu: registered to indicate activity on CPUs
[ 0.727565] hidraw: raw HID events driver © Jiri Kosina
[ 0.727686] usbcore: registered new interface driver usbhid
[ 0.727691] usbhid: USB HID core driver
[ 0.728457] vchiq: vchiq_init_state: slot_zero = bad80000, is_master = 0
[ 0.729928] [vc_sm_connected_init]: start
[ 0.740515] [vc_sm_connected_init]: end - returning 0
[ 0.741106] Initializing XFRM netlink socket
[ 0.741131] NET: Registered protocol family 17
[ 0.741220] Key type dns_resolver registered
[ 0.741791] Registering SWP/SWPB emulation handler
[ 0.742390] registered taskstats version 1
[ 0.748300] uart-pl011 3f201000.serial: cts_event_workaround enabled
[ 0.748376] 3f201000.serial: ttyAMA0 at MMIO 0x3f201000 (irq = 87, base_baud = 0) is a PL011 rev2
[ 0.749914] console [ttyS0] disabled
[ 0.749944] 3f215040.serial: ttyS0 at MMIO 0x0 (irq = 166, base_baud = 31250000) is a 16550
[ 0.749992] console [ttyS0] enabled
[ 0.750872] mmc-bcm2835 3f300000.mmc: mmc_debug:0 mmc_debug2:0
[ 0.750881] mmc-bcm2835 3f300000.mmc: DMA channel allocated
[ 0.802151] sdhost: log_buf @ bad07000 (fad07000)
[ 0.842028] mmc1: queuing unknown CIS tuple 0x80 (2 bytes)
[ 0.843578] mmc1: queuing unknown CIS tuple 0x80 (3 bytes)
[ 0.845124] mmc1: queuing unknown CIS tuple 0x80 (3 bytes)
[ 0.847899] mmc1: queuing unknown CIS tuple 0x80 (7 bytes)
[ 0.881520] mmc0: sdhost-bcm2835 loaded - DMA enabled (>1)
[ 0.882579] of_cfs_init
[ 0.882678] of_cfs_init: OK
[ 0.883265] Waiting for root device PARTUUID=fcef38d0-02…
[ 0.941703] Indeed it is in host mode hprt0 = 00021501
[ 1.010940] mmc0: host does not support reading read-only switch, assuming write-enable
[ 1.013661] mmc0: new high speed SDHC card at address 0007
[ 1.014201] mmcblk0: mmc0:0007 5&DRP 29.9 GiB
[ 1.015842] mmcblk0: p1 p2
[ 1.028472] mmc1: new high speed SDIO card at address 0001
[ 1.063196] EXT4-fs (mmcblk0p2): mounted filesystem with ordered data mode. Opts: (null)
[ 1.063259] VFS: Mounted root (ext4 filesystem) readonly on device 179:2.
[ 1.074097] devtmpfs: mounted
[ 1.077286] Freeing unused kernel memory: 1024K
[ 1.151567] usb 1-1: new high-speed USB device number 2 using dwc_otg
[ 1.151700] Indeed it is in host mode hprt0 = 00001101
[ 1.391838] usb 1-1: New USB device found, idVendor=0424, idProduct=9514
[ 1.391854] usb 1-1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.392557] hub 1-1:1.0: USB hub found
[ 1.392651] hub 1-1:1.0: 5 ports detected
[ 1.540611] systemd[1]: System time before build time, advancing clock.
[ 1.690488] NET: Registered protocol family 10
[ 1.691808] Segment Routing with IPv6
[ 1.704329] ip_tables: © 2000-2006 Netfilter Core Team
[ 1.711575] usb 1-1.1: new high-speed USB device number 3 using dwc_otg
[ 1.729332] systemd[1]: systemd 232 running in system mode. (+PAM +AUDIT +SELINUX +IMA +APPARMOR +SMACK +SYSVINIT +UTMP +LIBCRYPTSETUP +GCRYPT +GNUTLS +ACL +XZ +LZ4 +SECCOMP +BLKID +ELFUTILS +KMOD +IDN)
[ 1.729905] systemd[1]: Detected architecture arm.
[ 1.733298] systemd[1]: Set hostname to .
[ 1.842241] usb 1-1.1: New USB device found, idVendor=0424, idProduct=ec00
[ 1.842260] usb 1-1.1: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[ 1.845402] smsc95xx v1.0.6
[ 1.935284] smsc95xx 1-1.1:1.0 eth0: register ‘smsc95xx’ at usb-3f980000.usb-1.1, smsc95xx USB 2.0 Ethernet, b8:27:eb:c1:f2:4d
[ 2.031555] usb 1-1.2: new full-speed USB device number 4 using dwc_otg
[ 2.188697] usb 1-1.2: New USB device found, idVendor=046d, idProduct=c52b
[ 2.188713] usb 1-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2.188721] usb 1-1.2: Product: USB Receiver
[ 2.188730] usb 1-1.2: Manufacturer: Logitech
[ 2.511559] usb 1-1.3: new full-speed USB device number 5 using dwc_otg
[ 2.581559] systemd[1]: Reached target User and Group Name Lookups.
[ 2.582738] systemd[1]: Created slice User and Session Slice.
[ 2.583030] systemd[1]: Listening on fsck to fsckd communication Socket.
[ 2.583155] systemd[1]: Reached target Swap.
[ 2.583724] systemd[1]: Created slice System Slice.
[ 2.584424] systemd[1]: Created slice system-tor.slice.
[ 2.587507] systemd[1]: Mounting POSIX Message Queue File System…
[ 2.664645] usb 1-1.3: New USB device found, idVendor=0a12, idProduct=0001
[ 2.664664] usb 1-1.3: New USB device strings: Mfr=0, Product=2, SerialNumber=0
[ 2.664675] usb 1-1.3: Product: CSR8510 A10
[ 2.761601] usb 1-1.4: new low-speed USB device number 6 using dwc_otg
[ 2.772857] i2c /dev entries driver
[ 2.924893] usb 1-1.4: New USB device found, idVendor=413c, idProduct=2111
[ 2.924913] usb 1-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 2.924923] usb 1-1.4: Product: Dell USB Wired Entry Keyboard
[ 2.924931] usb 1-1.4: Manufacturer: DELL
[ 2.936979] input: DELL Dell USB Wired Entry Keyboard as /devices/platform/soc/3f980000.usb/usb1/1-1/1-1.4/1-1.4:1.0/0003:413C:2111.0004/input/input0
[ 3.002522] hid-generic 0003:413C:2111.0004: input,hidraw0: USB HID v1.10 Keyboard [DELL Dell USB Wired Entry Keyboard] on usb-3f980000.usb-1.4/input0
[ 3.021811] input: DELL Dell USB Wired Entry Keyboard as /devices/platform/soc/3f980000.usb/usb1/1-1/1-1.4/1-1.4:1.1/0003:413C:2111.0005/input/input1
[ 3.092008] hid-generic 0003:413C:2111.0005: input,hidraw1: USB HID v1.10 Device [DELL Dell USB Wired Entry Keyboard] on usb-3f980000.usb-1.4/input1
[ 3.191718] usb 1-1.5: new high-speed USB device number 7 using dwc_otg
[ 3.282083] EXT4-fs (mmcblk0p2): re-mounted. Opts: (null)
[ 3.322419] usb 1-1.5: New USB device found, idVendor=2040, idProduct=826d
[ 3.322438] usb 1-1.5: New USB device strings: Mfr=3, Product=1, SerialNumber=2
[ 3.322447] usb 1-1.5: Product: 955D
[ 3.322455] usb 1-1.5: Manufacturer: HCW
[ 3.322463] usb 1-1.5: SerialNumber: 0014001584
[ 3.367983] systemd-journald[99]: Received request to flush runtime journal from PID 1
[ 3.732307] Bluetooth: Core ver 2.22
[ 3.732391] NET: Registered protocol family 31
[ 3.732397] Bluetooth: HCI device and connection manager initialized
[ 3.732420] Bluetooth: HCI socket layer initialized
[ 3.732433] Bluetooth: L2CAP socket layer initialized
[ 3.732467] Bluetooth: SCO socket layer initialized
[ 3.752162] usbcore: registered new interface driver btusb
[ 3.896049] Driver for 1-wire Dallas network protocol.
[ 3.907713] w1-gpio onewire@0: gpio pin 4, external pullup pin -1, parasitic power 0
[ 3.907746] w1_add_master_device: set_pullup requires write_byte or touch_bit, disabling
[ 4.363584] snd_bcm2835: module is from the staging directory, the quality is unknown, you have been warned.
[ 4.374618] bcm2835_alsa bcm2835_alsa: card created with 8 channels
[ 4.602211] brcmfmac: F1 signature read @0x18000000=0x1541a9a6
[ 4.614352] brcmfmac: brcmf_fw_map_chip_to_name: using brcm/brcmfmac43430-sdio.bin for chip 0x00a9a6(43430) rev 0x000001
[ 4.614686] usbcore: registered new interface driver brcmfmac
[ 4.748550] random: crng init done
[ 4.861557] brcmfmac: brcmf_c_preinit_dcmds: Firmware version = wl0: Oct 23 2017 03:55:53 version 7.45.98.38 (r674442 CY) FWID 01-e58d219f
[ 4.862578] brcmfmac: brcmf_c_preinit_dcmds: CLM version = API: 12.2 Data: 7.11.15 Compiler: 1.24.2 ClmImport: 1.24.1 Creation: 2014-05-26 10:53:55 Inc Data: 9.10.39 Inc Compiler: 1.29.4 Inc ClmImport: 1.36.3 Creation: 2017-10-23 03:47:14
[ 4.915253] logitech-djreceiver 0003:046D:C52B.0003: hiddev96,hidraw2: USB HID v1.11 Device [Logitech USB Receiver] on usb-3f980000.usb-1.2/input2
[ 5.103164] input: Logitech K400 Plus as /devices/platform/soc/3f980000.usb/usb1/1-1/1-1.2/1-1.2:1.2/0003:046D:C52B.0003/0003:046D:404D.0006/input/input2
[ 5.104918] logitech-hidpp-device 0003:046D:404D.0006: input,hidraw3: USB HID v1.11 Keyboard [Logitech K400 Plus] on usb-3f980000.usb-1.2:1
[ 5.123409] input: Logitech M705 as /devices/platform/soc/3f980000.usb/usb1/1-1/1-1.2/1-1.2:1.2/0003:046D:C52B.0003/0003:046D:101B.0007/input/input3
[ 5.123980] logitech-hidpp-device 0003:046D:101B.0007: input,hidraw4: USB HID v1.11 Mouse [Logitech M705] on usb-3f980000.usb-1.2:2
[ 6.077141] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 6.077173] brcmfmac: power management disabled
[ 6.792509] uart-pl011 3f201000.serial: no DMA platform data
[ 6.856721] w1_master_driver w1_bus_master1: w1_search: max_slave_count 64 reached, will continue next search.
[ 7.423658] smsc95xx 1-1.1:1.0 eth0: hardware isn’t capable of remote wakeup
[ 7.423949] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 7.542103] Adding 102396k swap on /var/swap. Priority:-2 extents:1 across:102396k SSFS
[ 8.135614] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[ 10.321302] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 11.749383] Bluetooth: HCI UART driver ver 2.3
[ 11.749396] Bluetooth: HCI UART protocol H4 registered
[ 11.749399] Bluetooth: HCI UART protocol Three-wire (H5) registered
[ 11.749574] Bluetooth: HCI UART protocol Broadcom registered
[ 12.031991] Bluetooth: BNEP (Ethernet Emulation) ver 1.3
[ 12.031999] Bluetooth: BNEP filters: protocol multicast
[ 12.032015] Bluetooth: BNEP socket layer initialized
[ 12.110748] Bluetooth: RFCOMM TTY layer initialized
[ 12.110782] Bluetooth: RFCOMM socket layer initialized
[ 12.110800] Bluetooth: RFCOMM ver 1.11
[ 17.300294] fuse init (API version 7.26)
[ 57.716385] w1_master_driver w1_bus_master1: Attaching one wire slave 00.800000000000 crc 8c
[ 57.722974] w1_master_driver w1_bus_master1: Family 0 for 00.800000000000.8c is not registered.
[ 121.290620] w1_master_driver w1_bus_master1: Attaching one wire slave 00.400000000000 crc 46
[ 121.293922] w1_master_driver w1_bus_master1: Family 0 for 00.400000000000.46 is not registered.
groups plex
plex : plex video
My procedure is:
wget -O - https://dev2day.de/pms/dev2day-pms.gpg.key | apt-key add -
echo “deb https://dev2day.de/pms/ stretch main” >> /etc/apt/sources.list.d/pms.list
apt-get update
apt-get install plexmediaserver-installer
Your dmesg output does not mention the DualHD, at all. Are you sure it is connected to your RPi? Please check the USB cable and the USB connection 
Oh. You are correct. The usb device id is a problem 
I am afraid the stock 4.14 kernel does not support your OEM version of your DualHD 
$ lsusb
Bus 001 Device 007: ID 2040:826d Hauppauge
Bus 001 Device 006: ID 413c:2111 Dell Computer Corp.
Bus 001 Device 005: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)
Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 003: ID 0424:ec00 Standard Microsystems Corp. SMSC9512/9514 Fast Ethernet Adapter
Bus 001 Device 002: ID 0424:9514 Standard Microsystems Corp. SMC9514 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
$ lsusb -v -d 2040:826d
Bus 001 Device 007: ID 2040:826d Hauppauge
Couldn’t open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x2040 Hauppauge
idProduct 0x826d
bcdDevice 1.00
iManufacturer 3
iProduct 1
iSerial 2
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 55
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 500mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x84 EP 4 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x85 EP 5 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 1
bNumEndpoints 2
bInterfaceClass 255 Vendor Specific Class
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x84 EP 4 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x85 EP 5 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
$
Yes, you really need a 4.17+ Linux kernel to support this device 
Thanks Hauppauge 
Are you able to return this device? “Older” DualHD USB sticks will work with one tuner out of the box.
Please ask in the advanced Raspberry Pi forum how to build your own 4.17 Kernel.
https://www.raspberrypi.org/forums/viewforum.php?f=29&sid=a5b210c10767e0b9405bc307d625434f
I just built the most recent RPi 4.17 kernel for my RPi 2 on my PC and is working very well.
As I have told you, the main doc is this: Kernel building - Raspberry Pi Documentation
To build 4.17, only the first few commands change. The following commands, issued on your RPi, will install 4.17.2 on your RPi. Don’t use these commands on your desktop PC 
# install build environment
sudo apt-get install git bc
# no --depth=1
git clone https://github.com/raspberrypi/linux
cd linux
# checkout the current 4.17 kernel
git checkout rpi-4.17.y
# from now on everything is the same
KERNEL=kernel7
make bcm2709_defconfig
make -j4 zImage modules dtbs
sudo make modules_install
sudo cp arch/arm/boot/dts/*.dtb /boot/
sudo cp arch/arm/boot/dts/overlays/*.dtb* /boot/overlays/
sudo cp arch/arm/boot/dts/overlays/README /boot/overlays/
sudo cp arch/arm/boot/zImage /boot/$KERNEL.img
I built the kernel on my i5 Intel and it only took 10 minutes or so (Cross-compiling). If you do not have a Linux desktop PC available it will take hours on your RPi. However, the result will be the same So it’s really easy.
Btw. Any apt kernel update will restore the upstream kernel and you will have to install the 4.17.2 kernel again.
Thanks for helping shortcut the process. A few notes:
The “no” command wasn’t available and the git branch didn’t work(did depth=1 cause that?). I used
git clone --depth=1 -b rpi-4.17.y https://github.com/raspberrypi/linux
So far, I’ve also had to run
sudo apt-get install bison flex libssl-dev bc
but after that, the comile seems to be going nicely.
It found the DualHD and it streams (haltingly). However, if I go to Live TV & DVR it says “Device not found. Ensure your device is powered on and connected to your network.”. Even though it’s still streaming. Also I’ve read elsewhere that the DualHD shows as 2 devices. I’m only seeing one. Should I be looking elsewhere?
The warning is normal. Only the QuadHD shows as two devices.
I use tvheadend to stream from my DualHD on my RPi 2 to my Shield TV (Kodi), not Plex. That’s working great. I use Plex DVR on my Shield TV PMS to transcode the tvheadend stream from the RPi 2, if necessary.
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