Samsung Plex App HDR issue

Plex Players Smart TVs
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1

Hi,

I have issues with the Samsung Plex APP.
It does play everything fine, except HDR files, where it says ‘not enough CPU for conversion’
My tv is a Samsung Q67, and the Plex server is running on a WD Mycloud HDD.
I believe the options for both the specific file and the general settings are set to “direct play/stream”, so I don’t understand why it wants to convert the HDR files.
The TV is plugged on the network via RJ45, if that changes anything.

Edit : the same files play ok on my Windows 10 PC through the plex App

Thanks for the help

2

Quite likely that you’re trying to play some audio or subtitles that the Samsung platform can’t support at this time. Can you provide the Media XML for the file, please?

3

Hi, thanks for your fast response.

What troubles me is that, I think, barring the HDR part, the file are almost the same.
Here are 2 diff XMLs.

HDR_file.txt (15.1 KB)
non_HDR_file.txt (8.1 KB)

Thanks

4

Cheers! I think I have an idea, but could you replicate the issue, and then send the Server Logs, please?

5

Hi,

Here are the Server Logs.
Not sure what you need, so here’s the whole Zip I got from the web app
Plex Media Server Logs_2022-09-28_17-38-45.zip (510.6 KB)

Thanks again;

6

@lionelvanormelingen

Unfortunately, the server log files do not contain enough information, as debug level logging has been disabled.

Please re-enable debug logging in Settings → Server_Name → General.
Do not enable verbose logging.

Screenshot (1203)
Screenshot (1203)715×154 23.1 KB


Then restart Plex Media, re-create the problem, pull a new set of log files, and post to the thread.

7

Hi,

This should do it,

Thanks
Plex Media Server Logs_2022-09-29_18-10-12.zip (545.3 KB)

8

@FordGuy61 @DaveBinM

Bump,
anything more you guys can do for me ?
If not, I’ll just get rid of any HDR stuff and consider the Samsung APP cannot play those :frowning:

9

I didn’t have a look at them over the weekend, sorry (it was my Friday when you shared them), but I’ll take a look in the next day or so

10

Aight no worries, sorry for pushing you guys :grin:
Thanks for the help

11

Bump ? :frowning:

12

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