Samsung Plex App issues

Plex Players Smart TVs
1

I run 5 Samsung TV’s 4 2019 QLED Models and 1 2018 QLED. All are having issues with Plex App recently. They will load to the UI, then allow you to navigate. As soon as you select play or click on a movie/tv show to view the app will freeze/lock up. Cannot hit back or navigate at all. You have to hold the back button to force close the app. It will be hit or miss each time I launch it again, sometimes it works and other times it will lock up and freeze before you can even start a movie. This happens on all 5 of my Samsung TV’s. All running 4.5.1. Extremely frustrating, Plex is great and I have been a Plex pass member for sometime, and live our entertainment live around Plex and all its features. But a shame that it does not work on the most expensive 4k tv’s out there. Short of buying 4K Chromecast to bypass app, I really hope it can be fixed soon.

Samsung Wizen latest versions on all TV’s

1Gig Internet connection

Plex App

Version 4.5.1

Plex works fine on Xbox X apps, Chromecast, and all my other devices. So its just a Samsung App issue.

Thank You

Server Version#: 1.18.3.2129
Player Version#: 4.5.1

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Same here.
When I start the app it says: “We we’re unable to load your Plex home setting”.
Then it get stuck on the pin code frame and I can’t do anything.

Reinstall app fix for one app shutdown.
When syncing with Plex.tv/link I get the error straight away as above but I can continue login, choose “user” and enter pin.

I changed setting to “Automatic login” and seem to resolve the issue right now.

Player: 4:15:2

1 Like
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The auto sign-in did it, thanks!!

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