Server Version#: 1.21.0.3616
Player Version#: 5.5.1
I have my media server running on the internet and I can connect to it on a browser without any problem, however TV though finds media server but shows it as offline. Here are the logs when my TV is trying to connect:
Nov 27, 2020 13:23:45.411 [0x7f097da27700] DEBUG - Request: [81.29.xx.yy:45720 (WAN)] GET /media/providers?includePreferences=1 (2 live) GZIP Signed-in
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * Accept => application/json
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * Accept-Encoding => gzip, deflate
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * Accept-Language => en
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * Connection => keep-alive
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * Host => 62.210.xx.yy:32400
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * User-Agent => Mozilla/5.0 (SMART-TV; LINUX; Tizen 5.5) AppleWebKit/537.36 (KHTML, like Gecko) 69.0.3497.106/5.5 TV Safari/537.36
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Client-Identifier => jq7y3e9bm0echuso141olt7m
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device => 20_NIKEL_UHD
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device-Name => TV 2020
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device-Screen-Resolution => 1920x1080
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device-Vendor => Samsung
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Drm => playready:video
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Features => external-media,indirect-media
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Language => en
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Model => QE58Q60TAUXXH
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Platform => Tizen
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Platform-Version => 5.5
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Product => Plex for Samsung
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Version => 5.5.1
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * includePreferences => 1
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Product => Plex for Samsung
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Platform => Tizen
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Platform-Version => 5.5
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Model => QE58Q60TAUXXH
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device => 20_NIKEL_UHD
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device-Name => TV 2020
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device-Vendor => Samsung
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Device-Screen-Resolution => 1920x1080
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Drm => playready:video
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Version => 5.5.1
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Client-Identifier => jq7y3e9bm0echuso141olt7m
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Language => en
Nov 27, 2020 13:23:45.411 [0x7f097da27700] VERBOSE - * X-Plex-Features => external-media,indirect-media
Nov 27, 2020 13:23:45.411 [0x7f097da27700] DEBUG - Completed: [81.29.xx.yy:45720] 401 GET /media/providers?includePreferences=1 (2 live) GZIP 0ms 357 bytes
The only obvious difference in the logs between TV and the browser is that browser is also sending X-Plex-Token:
...
X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
...
It took 0.0 sec to serialize a list with 1 elements.
Completed: [127.0.0.1:57526] 200 GET /media/providers (2 live) GZIP 2ms 3278 bytes
Ironically my other 6 years old Samsung TV also includes X-Plex-Token and therefore connects to the media server without any problem:
Nov 27, 2020 14:20:03.265 [0x7f097d226700] VERBOSE - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Nov 27, 2020 14:20:03.265 [0x7f097d226700] DEBUG - Auth: authenticated user 1 as narunas
Nov 27, 2020 14:20:03.265 [0x7f097d226700] VERBOSE - Auth: Came in with a super-token, authorization succeeded.
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] DEBUG - Request: [81.29.xx.yy:33555 (WAN)] GET / (2 live) GZIP Signed-in Token (narunas)
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * Accept => */*
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * Accept-Encoding => gzip, deflate
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * Connection => Keep-Alive
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * Host => 62.210.xx.yy:32400
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * User-Agent => Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Nov 27, 2020 14:20:03.265 [0x7f0977fff700] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Nov 27, 2020 14:20:03.266 [0x7f0977fff700] VERBOSE - It took 0.0 sec to serialize a list with 26 elements.
Nov 27, 2020 14:20:03.266 [0x7f097d226700] DEBUG - Completed: [81.29.xx.yy:33555] 200 GET / (2 live) GZIP 1ms 2854 bytes (pipelined: 1)
Any ideas how to connect the TV bought in 2020 to the up to date plex media server?
