Media Server Won't Connect to Plex App on Samsung KS8000 TV & PS4

Plex Players
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Hey Guys - I am at my wits end with this one, I’ve done everything I know how to do.

A friend of mine hosts a media server via Plex. I connected to it maybe a year ago from my various devices and everything was great! About 2-3 months ago, all of a sudden the server refuses to connect to my Samsung KS8000 TV or my PS4 Pro - I get an error message that just reads that the server is “offline or unavailable”. However, it continues to connect and work from my iPhone 10 and my PC without any problem at all. For reference, my PS4 is hardwired on the ethernet, my iPhone & TV are both on wifi. All other apps on my TV & PS4 work fine, such as Netflix, Apple+, Disney, Hulu, Prime, etc. It’s only the connection to the server on Plex.

Steps I’ve tried so far:

*Deleting the apps and reinstalling them

*Removing my TV and PS4 as authorized devices from my Plex account on the web and then re-signing in

*Had my friend remove me from the server and re-add /re-invite me, to no avail.

*Hard reset of my TV (unplugged and replugged)

*Triple checked that there are no updates for the app on my TV or PS4

I tried posting this on the Plex forums and didn’t get much traction. What makes me the most confused is that I connect to the server from my iPhone without a problem, but not the other two devices. It would be one thing if all 3 didn’t work, but having 1 of the 3 devices work and the others not makes this even harder to properly troubleshoot.

Anybody ever run into this? Are there any steps I’m missing here? Looking for any guidance

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Check secure connections settings on both server and TV/PS4.

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What should they be set to? These wouldn’t have changed.

On my app, under Advanced, my settings for “Allow Insecure Connections” and “Prefer Insecure Connections” are both set to “On Same Network As Server”.

I’ve tried changing both of these settings to “Always” but that hasn’t changed anything.

4

You have to check the Plex Media Server settings as well (your friend’s server).

Per the announcement:

If your smart TV app has trouble connecting to a Media Server after September 30th, please ensure that both the app and the server are set to allow insecure connections: On the TV app*, ensure that Settings -> Advanced -> Allow Insecure Connections is set to Always, and on the server, ensure that Settings -> Network -> Secure connections is set to Preferred.

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Sorry for the late reply here. I’ve updated my app settings to “Always” and the server has been set to “Preferred” as your recommendation, still no dice. Server continues to show up as “offline or unavailable”.

I’ve also made sure the Plex app is the most up to date my TV software is up to date. What’s more odd, is I signed into my Plex account on my parent’s TV and it connected to the server no problem. It’s not working is limited to only 2 of the 5 devices I’ve tried (where my iPhone / PC / Parent’s TV work)

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