Player Version#: Tizen 3.0
My friend watches on my plex server remotely using the plex app on her samsung tv. For some reason it now shows black backbar with white subs for deaf people.
Its not on my server and when she uses the web site on her laptop there is no problem. So it seems its on her tv. CC is off on the tv. We have no clue how to turn this off.
Tried uninstalling the app on the tv and resetting settings. No settings found in the plex settings that resolves it. Automatic add subs is off.
Anybody every had this issue?
Samsung g3.3.4 on a samsung UE3m5620
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What if you go into the Samsung Settings menu and go to General and then Accessibility and click that Captions option?
CC Closed Captions is already off in the tv settings.
Let her check her own “Audio & Subtitle Settings” in her account: https://app.plex.tv/desktop#!/settings/account
(these settings are individual per user account)
I have exactly the same issue. I checked everything but no matter what setting I change that remotely has anything to do with subtitles or CC in Plex Mediaserver, Plex app on Samsung tv or TV settings it still keeps showing it. Even removed the app and reinstalled it on the tv.
Hi Otto, I did checked these setting already al tried everything. Currently the automatic automatically select audio and subtitles track is OFF. the 2 setting left are : “prefer non SDH subtitles” and "prefer non forced. These setting do not seem to do the trick.
These setting do have influence on my account when watching in the growers on the Macbook. But they do not have any influence on the Plex app on my samsung TV. In the Plex app on TV I do not have CC settings. I do have those setting on the TV, but I turned them all on and off according the instructions on Samsung site.
Hi Span666, thank you for helping me to find a solution for this annoying problem.
Hi Spawn, Thank you for helping to find a solution for this CC problem. it is very annoying because the CC is displayed all over the screen including at the top, blocking the faces etc.
I have found something that explains why some episodes do display the CC and why others not.
The episodes which have the forced Close Capture all have subtitles available called: English ( EIA_608) on the Samsung Plex app. The same episodes has English ( Close Caption) available on the Plex in the browser on the laptop. Though on the laptop I have the option to turn it off or on, this is not possible to turn of on the Samsung Plex app.
As you just told me over the phone, that you can not influence the EIA_608/Close caption while loading the episode on the server. Even after removing it from the server, I still see it on my samsung Plex app. ( which I already deinstalled and installed again)
I hope someone can shine a light on this problem.
thank you all for thinking with us
I have this issue too. Just started recently. Tried tinkering with lots of settings on app, server and tv. Nothing seems to work.
As mentioned by thread starter, the same file plays properly on iOS.
Seems to me like there is some issue with the Tizen app.
Hope can be fixed asap…thanks!
Any Plex developers that can comment on this?
This same thing started happening to me on my Samsung TV a few weeks back and I have tried everything. They never appeared before this so had to have been some bug in the latest version of the app for Samsung. Doesn’t happen on my LG TVs but my Samsung is in the main room and it really annoying
Came here to report the same. I have a Samsung TV out of 2017. The only workaround I have is forcing content to play at 720p 4mbit. Anything higher than thar (especially 1080p) is a no go.
Hey @spawn666 @gewoontricie @pfvdberg @snipersnapper,
Question for the 4 of you. Are y’all trying to watch US produced content on European Samsung TVs? If you do, I have a theory… I suspect given that EIA_608 is the standard for NTSC US broadcasts, that the European Tizen TVs are ignoring it. Forcing it from 1080p to 720p changes how Plex transcodes, so then it no longer sends down the code. /cc @OttoKerner
In anycase, I wrote up a quick bash script (if you’re comfortable) that will strip EIA_608 out of the content. Script only takes a single file at a time, anywhere on the file system. It has literally 0 error handling (but is very verbose at the moment), but so far so good (at least on files that truly have EIA_608.
#!/bin/bash
username="mediauser"
usergroup="mediausers"
input_file="input.mkv"
output_file="output.mkv"
for fname in "$@"; do
echo "copying \"$fname\" to here"
cp -fv "$fname" $input_file
echo "running ffmpeg"
ffmpeg -i $input_file -codec copy -bsf:v "filter_units=remove_types=6" $output_file
echo "moving ffmpeg output to \"$fname\""
mv -v $output_file "$fname"
echo "chowning \"$fname\" to the right user"
chown -v $username:$usergroup "$fname"
echo "removing copying input file"
rm -fv $input_file
done
exit 0
Usage is:
./script-name.sh /srv/media/tv/Some\ Show/Some\ Season/Some\ Episode.mkv
Hi @ddutch206,
Sorry for not answering sooner. For a while, I think since an update of either the server or the player I have not seen the problem anymore. So it has been solved somehow, no idea what the solution was exactly.
Thanks for your help anyway. Good that people like you exist and lend a helping hand.
Kind regards.
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