Samsung TV Connection Problem

Plex Players Smart TVs
21

Well, I have the same problem, as many other that use Samsung TV that still should be supported.

For me, it works to set it to unsecure connections, but that is not an option as my server is not on the same network as my TV.

It might be that Samsung has not updated the certificates on our TV, or something, and that might be the problem, as some says, Even though our TVs still should be supported. But it might also be another problem (the last update came around the same time), and I can Play some files still.

But this should Plex, as the developer, fix (or talk to Samsung for a fix), and not just ignore it, as it seems based on the silence from their part.

Hope this is fixed soon, either from Samsung or Plex.

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22

it does not work here. but there are just some episodes that do not work. not all.
mabey there are some place to bug report so they can see that this is a big problem?

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23

Same issue here. Would love some help. Its kids school holidays !

24

Same problem :frowning:

25

The solution:

26

Did not fix my playback error on my samsung. It is not on the same network as the server. Now what do I do

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27

Same issue here too.

28

It also has not fixed my problem

29

you have to set both advanced > allow/prefer insecure > settings to always

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30

I did

31

you may need to collect logs, post them @ SSL Certificate Errors and let a team member confirm if your server cert needs reset.

32

Oh Dear I have no idea what most of that even means let alone how to do it

33

the logs instructions are right there in the collect logs link, you should just need the server logs unless otherwise requested, then drag and drop the zip file that comes from plex web directly into a reply in that other thread.

Plex Web > settings > general (not the plex web general)

image

  • restart plex server (so startup logs are included)
  • wait ~2-3 minutes for server to settle
  • play a video that you are having problem with
  • if it plays, let it play about 60 seconds, then stop it
  • wait ~30 seconds after stopping
  • go to Plex Web > settings > troubleshooting > download logs
  • drag/drop the whole zip into a reply
34

Is this realy needed if there are a known bug in samsung tv app?

1 Like
35

if the problem is a certificate, it is not in the app, but in the tv’s system/os.

36

There are 2 different issues I feel, one is the older TV set cert issue announcement on Sept 30th. But newer sets are effected also just in a different way. The older sets see my servers as being down and they can’t connect. New Samsung TV’s can see my servers and see content but get a playback error. Are they all related to the LE issue? I tend to think not judging by what people are seeing. It’s easy to loop all Tizen’s into that one known issue and pacify the masses with that answer. The reason I say this is because even on an unsecured connection newer sets still exhibit the same playback issue, while older sets can connect and play just fine. Even the forced Subtitles workaround some utilize won’t work on the newer Samsung’s. It’s easy to point the finger at the other guy, but by doing so you point three back at oneself. I feel the issue fire newer Samsung’s is a Plex app related issue.

37

I have the same issue. It seems to only affect some shows/movies. Most are fine.
I saw SSL certificate efforts in the log files.

38

Actually
 Just fixed mine. I allowed insecure connections on my TV app. That didn’t fix it, but I manually added my server (docker container) manually in the app and it seemed to resolve the issue.

39

how did you do this?

40

its not certificate. Its never tizen verison. Please read.