Hi,
I am using my Samsung ue55ks7000 to use Plex, everytime I stream something I see the following error: “Player_Error_Connection_failed”. I have read through other posts and updated firmware/applications on the tv and Plex itself.
A few people mentioned to adjust h.264 levels to 4.0/4.1 however I have tried every single level with progress.
Any ideas what else I could try? After reading this is a issue with Plex rather than the Samsung Application.
thanks.
Hi,
I am also having the same problem with my new TV Samsung ue65ks9005 to use Plex, everytime I stream something I see the following error: “Player_Error_Connection_failed”.
I also tried to adjust h.264 levels to 4.0/4.1 nothing helps.
I am also singed with my plex account in the app which i get my plem PMS discovered autmatically, I’ve also added my Plex PMS to manual Servers in the plex app.
Any ideas ???
Plex App version: 3.0.10(2.13.1)
Tizen: 2.4.0
**I have an older model 55" Samsung TV ES8005 and the plex app working perfectly on that TV.
Thanks.
@trumpy81 said:
Try setting up a static IP address for your PMS server and for your TV.Then add the TV’s static IP address to the
List of IP addresses and networks that are allowed without authin Plex settings->server->network->show advanced.The address should look something like this: 192.168.x.x/255.255.255.0
HTH
I think I could give you a hug right now - seems to work perfectly!!! thank you so much I spent days trying different configurations.
thank you.!!!
it does not help to me. same problem, weird error. plex failed to fix this. unfortunately.
Doesn’t work for me either.
I have this problem too with the secondary account of my plex pass (kid’s account). While most movies play back well on the same samsung TV under the admin’s account, the same movies do not under the kid’s account. The same Error information appears
@kg648 said:
@trumpy81 said:
Try setting up a static IP address for your PMS server and for your TV.Then add the TV’s static IP address to the
List of IP addresses and networks that are allowed without authin Plex settings->server->network->show advanced.The address should look something like this: 192.168.x.x/255.255.255.0
HTH
I think I could give you a hug right now - seems to work perfectly!!! thank you so much I spent days trying different configurations.
thank you.!!!
Indeed. This solution also worked for me. Just stopped working today for some strange reason…
PMS Version 1.6.1.3722
On the TV version 3.0.11(3.1.0)
Samsung 55KS8002
Tizen 2.4.0
Same error “Player_Error_Connection_failed”.Trying everything but error persist.
Qnap TS-451+
QTS v. 4.3.3.0154
PLEX Mediaserver v. 1.5.5.3634
TV Samsung MU9009
Tizen 3.0
Plex Media Player 3.0.11
I’m also have the same error “PLAYER_ERROR_CONNECTION_FAILED”
Is there any possibility to see log files on Samsung TV?
Not sure about on TV, but of you log on to Plex with Plex Media Player or Plex Web in a browser you can download the log files:
Settings → Server → Help → Download Logs
Hi guys,
i have the problem too after 5 days i solved by my side.
if you became the message on samsung or whatever ‘’ player error connection failed’’ then try this.
Go to Setting ( left side ) > Network > Secure connection > DISABLED, exit app and try now.
let me know if is work on you side and liked my post 
Best regards
Seko
Hi Seko,
thanks a lot for your hint. After disabling secure connection on the server, I’m able to play stuff on my Samsung TV.
@megabb said:
Hi Seko,thanks a lot for your hint. After disabling secure connection on the server, I’m able to play stuff on my Samsung TV.
Hi megabb,
im happy to hear worked for you 
@seko44bln said:
Hi guys,i have the problem too after 5 days i solved by my side.
if you became the message on samsung or whatever ‘’ player error connection failed’’ then try this.Go to Setting ( left side ) > Network > Secure connection > DISABLED, exit app and try now.
let me know if is work on you side and liked my postBest regards
Seko
This method worked for me. Finally there’s a solution from a helpful user… not Plex’s officials.
Thanks @seko44bln. Sorry to see Plex officials’s ignorance.
My Samsung Plex client is working now after 4 dead months.
@kurfali said:
@seko44bln said:
Hi guys,i have the problem too after 5 days i solved by my side.
if you became the message on samsung or whatever ‘’ player error connection failed’’ then try this.Go to Setting ( left side ) > Network > Secure connection > DISABLED, exit app and try now.
let me know if is work on you side and liked my postBest regards
SekoThis method worked for me. Finally there’s a solution from a helpful user… not Plex’s officials.
Thanks @seko44bln. Sorry to see Plex officials’s ignorance.My Samsung Plex client is working now after 4 dead months.
Hi Kurfali,
i glad to hear now after 4 month thats worked now for you, so i thank you too for likes and comment my post.
Damn 4 month is very long without this.
Best regards
Seko
Disabling the secure connection eliminated the error for me as well. Thanks!!
By disabling you secure connections are you opening your Samsung up to the internet? Not sure but remember these thing sign into Plex servers for authentication which could leave your tv data unencrypted…maybe.
I’ve seen unprotected Plex servers open on the internet to anyone who wants to watch there media…and whatever devious things people might like to do! So you may want to find out about this first. 
Ça fonctionne quelque fois en faisant les modification cité ci-haut, mais bon avec un roku ça règle le problème. Il faut quand-même dire que plex plante souvent et il faut aussi que le nuage ou sont stocké les films aille bien aussi! Bref rien de mieux qu’un ordinateur ou un nas pour en profiter pleinement.
well done seko44bln fixed my connection problem too !!!
oh my god… thank you so much @seko44bln ! Disabling network secure connection solved the issue.
My plex auto updated on my Samsung tv. This issue was driving me crazy. Don’t know how you figured it out but so glad you did 
