SamsungTV won't play back file

[JathTyki]

Server Version#: 1.28.1.6104
Player Version#: NA
Hello,

So I have been trying to watch some different anime titles on my SamsungTV and for some reason, some work, some don’t. Mainly, ones that don’t work literally will go to a black screen and sit there, not doing anything at all. Like it’s not even trying to play the files.

Now for the most part a Lot of the anime titles all are .mkv files. When looking at the file info Plex shows for ones that work vs ones that don’t, a lot of the details are all very similar but not exactly.

For example, here is Plex’s info on an episode that works without any issues on my Samsung TV:

And here is one that doesn’t work at all:

I am transcoding some to MP4 to see if it helps, but just wondering why some files work and some don’t.

I tried to look at some logs on the PMS, however I am not seeing Any logs around the time I was attempting to watch the one that doesn’t work.

Any ideas?

Thank you!

[dane22]

Can you show us the XML for both instead?

[JathTyki]

Absolutely. I didn’t see a way to upload .xml files so I uploaded them to Pastebin.

Working
Not Working

Thank you.

[dane22]

Hmmm…when lookin at the xml, I would have guessed the one you say doesn’t work was the working one

But sadly failed to see anything wrong here

But when said, could you try and play the not working one again, with the PMS set to debug level only, and right after, upload the PMS Logs

[JathTyki]

LOL, that’s awesome. Yeah, I can confirm the one working is definitely it due to the name. Season 1 of Overlord worked without issues on the TV, while Season 2 won’t play any episodes at all on it at all.

I’ll get a PMS log uploaded as soon as possible.

[JathTyki]

Here are the logs.

[JathTyki]

Any thoughts on this one?

[dane22]

Sorry, but at the moment, time is not on my side, since we have a lot of locked out users we are trying to help first

Will respond in due time though

[JathTyki]

I understand. No worries. Thank you.