Samsung TV "Playback Error" on some videos that work on MacOS and iOS Plex

Plex Players Smart TVs
,
1

Howdy,

I’ve got a couple of videos that won’t play on my Samsung Plex client with the following error:
“Playback Error - An unexpected playback problem occured.”
This is among hundreds of other videos that play fine.

These two videos play fine on the MacOS and iOS clients.

I’ve fiddled with the direct play settings to no avail.

This is what ffprobe says about the file:

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'x.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 1
    compatible_brands: isomavc1
    creation_time   : 2022-04-29T20:36:28.000000Z
  Duration: 00:42:10.97, start: 0.000000, bitrate: 888 kb/s
    Stream #0:0(und): Video: h264 (High) (avc1 / 0x31637661), yuv420p(tv, bt709), 1280x640 [SAR 1:1 DAR 2:1], 781 kb/s, 23.98 fps, 23.98 tbr, 24k tbn, 47.95 tbc (default)
    Metadata:
      creation_time   : 2022-04-29T20:36:28.000000Z
    Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 96 kb/s (default)
    Metadata:
      creation_time   : 2022-04-29T20:36:34.000000Z
    Stream #0:2(eng): Subtitle: mov_text (tx3g / 0x67337874), 1280x640, 0 kb/s (default)
    Metadata:
      creation_time   : 2022-04-29T20:36:35.000000Z
    Stream #0:3(eng): Subtitle: mov_text (tx3g / 0x67337874), 1280x640, 0 kb/s (default)
    Metadata:
      creation_time   : 2022-04-29T20:36:35.000000Z
      handler_name    : SDH

…
(and so on, there are 41 subtitle streams).

Any thoughts on the problem or a soultion?

Thanks.

Server Version#: Version 1.30.2.6563
Player Version#: Plex for Samsung Client 5.79.0 Platform 6.5
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

2

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.