Says it has no external connection, but if it works

[sa2000]

@FordGuy61

Will these logs help?

• PMS Remote Access page said “not available” for last 24+ hours. A family member streamed several movies remotely during this period.
• Within last 15 - 20 minutes I clicked the “retry” button several times. No change.
• I disabled, then re-enabled remote access. PMS said “available outside your network”
• Within 5 minutes, it changed back to “not available”
• I then streamed remotely using my mobile phone (~10 seconds of “12 Angry Men”).

PMS 1.19.2.2702 on DS918+

Static IP on DS918+, fixed port forwarding statement in router, UPnP disabled in router.

I can see the same issue as that in logs from @Steve_Davis and @spdelope in this forum thread Remote Access connects for about 15 seconds then disconnects
This was at 23:10 on April 25 where the Tautulli checks were ok up to 23:09.

I have referred this to the Plex Media Server development team.

Am I right in saying that this specific time problem resolved itself at 00:42 April 26?
But arose again at 01:10 and subsequently as well

I am not sure at this point if the minute by minute check by Tautulli is compounding the issue