Server keeps losing connection multiple times a day

Plex Media Server
1

Server Version#: 1.41.9.9912
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I’ve been using Plex for a few years now, and just over the last month, the server loses connection, randomly multiple times a day/hour. For the life of me, I cannot figure it out.

Plex tuner service log
Jul 14, 2025 18:47:55.622 [20204] INFO - Plex Tuner Service v1.41.9.9912-371133ff9 - Microsoft PC x64-x64 - build:
Jul 14, 2025 18:47:55.622 [20204] INFO - Windows version: 6.2 (Build 9200), language en-US
Jul 14, 2025 18:47:55.622 [20204] INFO - 32 2995 MHz processor(s): Architecture=9, Level=6, Revision=46849 Processor Identifier=Intel64 Family 6 Model 183 Stepping 1, GenuineIntel
Jul 14, 2025 18:47:55.622 [20204] DEBUG - “C:\Program Files\Plex\Plex Media Server\Plex Tuner Service.exe” “C:\Program Files\Plex\Plex Media Server\Resources\Tuner\Private” “C:\Program Files\Plex\Plex Media Server\Resources\Tuner\Shared” 1.41.9.9912-371133ff9 32600
Jul 14, 2025 18:47:55.622 [14436] INFO - [I] broker_t::start…
Jul 14, 2025 18:47:55.622 [14436] INFO - [I] device_manager_t::init.
Jul 14, 2025 18:47:55.622 [14436] INFO - [I] device_manager_t::init. Initialize provider manager
Jul 14, 2025 18:47:55.622 [14436] INFO - [I] device_manager_t::init. Initialize all device auxes
Jul 14, 2025 18:47:55.622 [14436] INFO - [I] dvb_device_factory_t::get_aux_list
Jul 14, 2025 18:47:55.625 [14436] INFO - [I] bda_aux_t::init
Jul 14, 2025 18:47:55.625 [14436] INFO - [I] web_server_t::start. Starting web server on port 32600
Jul 14, 2025 18:48:04.929 [6852] INFO - [I] web_service_t::process_device_discovery
Jul 14, 2025 18:48:04.929 [6852] INFO - [I] device_reactor_t::get_device_list ()
Jul 14, 2025 18:48:07.043 [6852] INFO - [I] SAT2IP - discover_satip_servers(): no servers found
Jul 14, 2025 18:48:07.459 [5864] WARN - [E] enum_create(): Class not found, CreateClassEnumerator returned S_FALSE
Jul 14, 2025 18:48:07.459 [5864] INFO - [I] DeviceGetListEx_impl: pDL->Count:0
Jul 14, 2025 18:48:07.459 [6852] DEBUG - [I] file_tuner::get_stream_file. File C:\Program Files\Plex\Plex Media Server\Resources\Tuner\Private\devices\dvb\file\drv_file.ini does not exist

Plex crash uploader
Jul 14, 2025 18:47:56.749 [11080] INFO - Crash Uploader - Platform: Windows ServerUUID: 18bccdc3a4f9fc37359e1fd5a76319d0XXXXXXXX UserId: XXXX@comcast.net Version: 1.41.9.9912-371133ff9
Jul 14, 2025 18:47:56.749 [11080] INFO - Pre-processed minidump directory: C:\Users\acidf\AppData\Local\Plex Media Server\Crash Reports\1.41.9.9912-371133ff9
Jul 14, 2025 18:47:56.749 [11080] INFO - Post-processed minidump directory: C:\Users\acidf\AppData\Local\Temp
Jul 14, 2025 18:47:56.749 [1452] DEBUG - [HCl#1] HTTP requesting POST https://o17675.ingest.sentry.io/api/1233455/minidump/?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Jul 14, 2025 18:47:56.901 [648] DEBUG - [HttpClient/HCl#1] HTTP/2.0 (0.2s) 200 response from POST https://o17675.ingest.sentry.io/api/1233455/minidump/?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Jul 14, 2025 18:47:56.901 [1452] INFO - Successfully reported crashdump 87709e30-e8b1-400e-af89-e53498b3390f
Jul 14, 2025 18:47:56.902 [1452] DEBUG - Moved file “C:\Users\acidf\AppData\Local\Plex Media Server\Crash Reports\1.41.9.9912-371133ff9\PLEX MEDIA SERVER\87709e30-e8b1-400e-af89-e53498b3390f.dmp” to “C:\Users\acidf\AppData\Local\Temp\87709e30-e8b1-400e-af89-e53498b3390f.dmp”.
Jul 14, 2025 18:47:56.902 [1452] INFO - Crash Uploader - Processing Complete.

8

Don’t use Verbose logging.
Don’t copy/paste logs.
ZIP them up, then drag the zip file into the message editor of this here forum.

9

Plex Media Server Log.txt (101.2 KB)

Here is the log. I really appreciate any help you can provide.

10

verbose logging is turned off now.

11

The point is to turn it off,
stop and restart the server
try to reproduce the crash
then fetch logs,
ZIP them
and upload them

12

Yeah sorry i ment i did turn it off. Autocorrect messed it up.

13

There is nothing to see in the log you have uploaded.
Additionally, you seem to have edited it, so crucial information is absent.
Local IP addresses are non-critical information.

  1. stop and restart the server
  2. try to reproduce the crash
  3. then fetch logs,
  4. ZIP them
  5. and upload them

If you are not manually fetching the log, you need to include the previous log file in your upload as well, because if you stop and restart the server, it will begin a new log.

1 Like
14

Nothing to see as to why is keeps disconnecting?

15

com.plexapp.system.zip (8.4 KB)
Let’s try this. Thanks in advance.

16

This is not the right log file.
Immediately after provoking the issue and restarting the server, Plex Media Server.log.1 would be the most important one.

17

Ok, third time is the charm???
NewZip.zip (1.1 MB)

18

I don’t see any crash in the logs. But I noticed that all logs contained activity of library scans.
Are you scanning your libraries periodically? Maybe quite often?
Disable periodic and automatic library scans.
Only trigger a library scan manually, after adding new media files.

I’ve also noticed that you are pointing your Plex libraries at “naked” drive letters. This is not recommended. Always use a folder as library root.

19

Thank alot, ill change everything. Hopefully this fixes it.

20

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