Server not claiming and is showing update error

Plex Media Server
1

Server Version#: 1.32.8.7639
Player Version#: Accessing via web ui

Claim server button does nothing
Just logs me in via pin
And keeps showing this and not allowing me to set up.

Things I have tried:
Full reinstall of plexmediaserver
Full reinstall of ubuntu server and then installing plex again

image
image895×559 42.7 KB

n

2

Plex Media Server must be able to communicate with plex.tv in order to claim the server.

Verify the network settings are correct - ip address & mask, default gateway, dns servers, etc.

Also, verify the server can communicate with plex.tv:

c:\>nslookup v4.plex.tv
Server:  one.one.one.one
Address:  2606:4700:4700::1111

Non-authoritative answer:
Name:    a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com
Addresses:  34.251.5.225
          52.214.72.228
Aliases:  v4.plex.tv


c:\>curl 34.251.5.225
Moved Permanently
c:\>curl 52.214.72.228
Moved Permanently
c:\>
3

nslookup v4.plex.tv
Server: 127.0.0.53
Address: 127.0.0.53#53

Non-authoritative answer:
v4.plex.tv canonical name = a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com.
Name: a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com
Address: 34.251.5.225
Name: a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com
Address: 52.214.72.228
** server can’t find a77dd7564d57b4db9a446af0f8b74064-321560369.eu-west-1.elb.amazonaws.com: NXDOMAIN

And the curl I had the same responses

4

Does the system have a RFC-1918 private IP address?

Are you on the same network as the server?

If the answer to either is “No,” you will need to use a SSH tunnel to claim.

See the On a Different Network section of Plex Documentation → Installation.

If that does not work or does not apply:

  • Stop Plex Media Server
  • Navigate to the Plex Data Folder
  • gzip/zip the Logs folder
  • Upload to this thread (drag it into the message window).
5

Yes it does have a private IP (192.168.137.16)

I believe it may be due to my networking setup:
I have a phone which I am using as a hotspot to connect to my laptop where my laptop launches another hotspot which my plexmediaserver raspberry pi 4 is using.

Will try ssh tunnel in a few hours

6

If supported by your phone, try connecting both the Pi & laptop to the phone hotspot.

7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.