Server reports "Not authorized: You do not have access to this server" after password reset

Plex Media Server
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I’m at my bloody wits end here as well… Password changed as ‘requested’ by that data breach email… Now I can’t access my stuff through Plex. Effing brilliant. Seriously thinking of ditching this mess of an app all together.

I have access to a friend’s NAS which seems to get picked up on immediately by Plex but not my own NAS (DS218play).

EDIT: Uninstalled Plex. Rebooted NAS. Installed Plex… still the same issue. A friend’s external NAS is seen immediately but my own local NAS is no where to be found.

EDIT 2: It’s working again. What I did:
(on a Synology)
1- Logged out of Plex everywhere (local and online via the browser).
2- Uninstalled Plex.
3- Removed Plex Certificate.
4- Rebooted NAS.
5- Re-installed Plex.
6- Re-imported the certificate.
7- Stopped Plex from running:
NAS-DS218P - Synology DiskStation - Google Chrome

8- Searched for Preferences.xml in \NAS-DS218P\Plex\Library\Application Support\Plex Media Server.
9- Copy/pasted that file to my desktop (just for back-up’s sake in case I effed something up).
10- Searched for allowedNetworks inside Preferences.xml and made sure the IP was correct.
11- It was set to 192.168.1.1 for some reason, my NAS is on 192.168.2.31 So I changed that 1 to a 2.
12- Started Plex again.
13- Opened my browser; accessed Plex via the IP directly (ip_of_NAS:34200/web) and my NAS was found straight away!

It’s quite possible step 7 (and thus 12) isn’t even necessary and step 11 is all you need but this is the whole tree of actions I performed.

EDIT3: I noticed my libraries were not accessible. Though Plex did see them, I could not play any video files. I fixed that by once again doing step 7 and then updating Plex again (with the same update file I already had). Then I ran Plex and everything was hunkydory!

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Same issue here User not Autorized.

Server reinstalled (last version) on WD MyCloudEX2 Ultra.
PWD account reset on Plex portal.
Good : I have access again to my server but nothing more : The UI recommends me to download the server …
After reconnect : User Not autorized …

Is there a solution before moving back to Kodi, Serviio ?

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Guys
After several tries, we’ve decided to leave PLEX ! We are analyzing alternatives here

Really bad ! The initiative was really promising and ou project was heading quite well ! Anyway Plex is not the only solution so the show will go on :wink:

BTW we bought this NAS for this purpose PLEX well I have to admit the support was not effective at all If support there is ?

G.

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Folks.

I do have a special crafted utility to fix this.

Works solid .

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TO ALL WD USERS

I learned earlier today of the difficulties with WD.
I thought they were handled by the Cloud nature of the unit. (clearly I was mistaken)

I’m adding WD support to my utility now.

I will post in the Utility’s thread as soon as done ( I need finish testing / tweaking )

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WD Support

I’ve got limited support for WD models.

“PR” series, “DL” series, and “Ultra”

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