Server(s) not showing up on the 32400 management port nor app.plex.tv

Plex Media Server
1

Server Version#: 1.25.4.5487
Hostsystem (VM): Ubuntu Linux 20.04.3

So I have a very curious problem as of late. let me start at the beginning: A little while ago I had to change my Password after an incident with my account. This lead to my 32400 access notifing me, that I no longer had rights to my server. So I proceeded to try and use the Plex-Support solution of altering the Preferences.xml of my Server. This only lead to my server not being reachable anymore though.
So, after a lot of head scratching, I ended up, for some reason, kicking the Server from my listing completely. (In my defense, it said the Server would reappear, once it came back online).
The only problem I now have is that every Plex Server (even a completely new installation on another machine) I create and register to my account, will not show up in my inventory. I can access the 32400 Port, but my Servers do not show up.

If anyone has experienced similar problems, any help would very much be appreciated.

Also, just in case, to get any of the default questions answered early:

Yes, I have checked that my server is running properly
No, I do now have any VPN services running
Yes, the server and client are in the same network
No proxies being used either

Thanks!

2

Where are you checking for the servers’ presence? The first place to check is to navigate to Settings → Authorized devices in Plex Web; then filter on “Server.” This will show various pieces of information about your logged-in servers, including when they were last “seen.”

3

First check was the side-bar logically. Second check was then the Authorized devices. And alas, the Authorized devices only holds web devices. No servers whatsoever.

4

If they’re not showing up in the Authorized Devices settings, that means they’re not signed-in/claimed. If you’re attempting to view those servers’ libraries via a signed-in client, they will not appear.

Try logging in directly to one of your servers via http://ipaddressofserver:32400/web. Once logged in, navigate to Settings → (Server Name) General. Once there, sign into/claim the server.

If “ipaddressofserver” is not an RFC-1918 address (not one of 192.168.0.0/16, 172.16.0.0/12, or 10.0.0.0/8) then you’ll need to take some additional steps to claim it as it will be considered a “remote” server no matter what your logical proximity is to it; see the “On a Different Network” section of this document:

If a server is claimed it will show in Authorized devices in a web client signed in to the same account.

5

Slight problem there. Even when connecting to the server via the 32400 Port, not even the Settings show the Server. It just doesn’t show up.

6

Two quick questions:

  • Is the server locally-hosted, or remote?
  • What are the first two octets of the server’s IP address? For example, 192.168.x.x.
7

It’s hostes locally in the 10.0.0.0/8 RFC-1918 Address Range

8

In that case, try following the process described here:

9

that is the process that lead to my Server not being visible to me anymore…

10

Is the server headless? Can you open a browser on it directly and access it via http://localhost:32400/web?

If not, try using establishing an SSH tunnel to it and proxy the connection through that. On your client system:

  • Establish the tunnel: ssh ip.address.of.server -L 8888:localhost:32400
  • Browse to localhost:8888/web in your client system’s browser.
1 Like
11

When trying that, it does load the Plex-Gray background and a constantly turning loading circle, but does nothing else

12

Oh hey! After a couple of restarts it finally did load! And I was able to claim it again!!! Thank you so so so so much!!!

1 Like
13

You’re welcome, glad it worked!

14

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