I am migrating my Plex server from an old Mac Pro to a new 4-core I7 Win Home x64 PC.
I assigned the new PC a static IP on my subnet of 192.168.1.21. That is the same IP as my old Mac. I shut off my old Mac.
I have the new Plex PC server pointing at my 2 network shares for content. It can see them just fine. My internet router has port forwarding and I have 32400 pointing at my .21 address. That worked fine on the old machine.
In the upper left of the browser window, under the home icon, I can only see my friend’s Plex server account. Mine is not there.
The Plex server is running, the server icon is in the system tray. I have restarted. I am connected on the local machine using Chrome at 127.0.0.1:32400/web. When I do that, I can log in using my Plex account, and I can only see my friend’s account in the upper left.
It’s like I need to re-add the account. I can’t find any information on that in the help.
Allow your web app to use ‘unsecure connections’
Settings - Web - General - ‘Allow Fallback to unsecure connections’ = Always
save, then restart the web browser
If you can access it via the ‘command console’ (127.0.0.1:32400/web) then yes, it’s running and you’ve got control.
Since you can’t see it in the left drop down, make sure it’s signed into your Plex account (Settings - General). Remember, this is associating the server with your account whereas the left drop-down is what your Plex/Web session is signed in as.
“Verify that your Server is listed on your Devices page”
My server does not show up on my Devices page.
ALSO----------------
On the same support page, under the “Can’t Access Server Settings” subheader - The “Server” entry does NOT exist on my login:
In some cases, you may find that the Server entry doesn’t appear for you under Settings in the web app and thus you can’t try to sign in to the Server. This typically occurs when you’re not yet signed in on the Server and you’re using the hosted Plex Web App.
Access the Server settings and sign in to the Server
Once you’ve done that, your Plex Media Server should appear when using the hosted Plex Web App, too.
You have joined someone else’s Plex Home.
You can only be member of one Plex Home. Since you have now your own Plex server, you need to leave the Home of es****r so you can have your own Plex Home.
I did notice that I was not the icon with the crown. Now I am. (better documentation is needed in this area).
But my server is still not appearing in the upper-left corner. It is auto-signing into the other server that I have acceess to, and mine is not available at all (it’s not there at all - not just grayed out).
You might have to repeat the steps I wrote in my first response above.
But first, do the following:
Quit Plex server
open the ‘services’ control panel (just hit the Windows key and start typing services, it has this ‘cog wheel’ icon) and stop the service named ‘Plex Update Service’
download the attached .reg file, unzip it and double-click it. (it just disables ‘Secure Connections’ in your server configuration. You can use a text editor to check its contents.)
I did what you stated. Everything looks as if it went according to plan. My server is running, but it is still not showing up in the upper-left menu under the “Home” icon.
Next, I will attempt to start up my OLD Mac server (which remain unchanged from its last-used state 24 hours ago) to see if this issue is on my local PC, or if it is a larger Plex configuration issue.
Which web browser are you using? Re-check the settings for the ‘Fallback to unsecure Connections’ is it still allowed or was it silently reset to ‘Never’?
Grab the server log files from the Windows machine, zip them up and attach them here.
Is it intent, that your windows plex server uses a different plex user account than you are using to access plex.tv?
I mean you have a plex pass on spdorsey.
I guess you want your windows server to get the benefits of the PlexPass too?
If you are logged in as spdorsey in the web app, but your plex server is signed in to plex.tv as junkuser then of course spdorsey doesn’t have access to the server settings.
Currently, the server belongs to junkuser, not spdorsey.
The linked procedure from my first post was supposed to bring server and web app into the same plex user account. Either you didn’t perform it, or you intentionally decided to do it differently.
As far as I know, I followed all instructions properly. I have little knowledge of what is being configured with the Reg file or with the logs - that’s way over my head.
I logged out and logged in as my junk account. I can now see my Plex server.
I’m so confused!
I was under the impression that my junk user was created (by me, years ago) as an extra account I could let guest use when they stay at my house. So I would not have to give them my login/password.
It is apparently some sort of admin??
The downside is that I cannot access my friends’ accounts while logged in as the junk user.
I am attempting to re-add the libraries. They are located on a Synology on the network. Although I have them set up as mapped drives, they seem not to automatically mount on restart. I need to go to “My Computer” and double-click them to make sure they are available as libraries in Plex.
@spdorsey said:
As far as I know, I followed all instructions properly. I have little knowledge of what is being configured with the Reg file or with the logs - that’s way over my head.
The reg file doesn’t touch your user settings.
The linked procedure is supposed to ‘sign out’ your server from its currently used plex.tv user account.
Please perform it again on your Windows Server, but this time put in some extra steps:
open regedit.exe, navigate to the key Computer\HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server and delete the keys PlexOnlineHome, PlexOnlineMail, PlexOnlineToken and PlexOnlineUsername
