Server says "Fully accessible outside your network" but remote Plex clients show it offline

General Discussions
1

Just bought a new router, the Lynksys Velop (2x mesh config), and it has broken my Plex remote access. I think it may be the new IPv6 address it now uses instead of my previous routers IPv4. I checked “Enable server support for IPv6” and that didn’t help. in the Remote Access tab it still shows a public IP of the IPv4 standard. If anyone has any ideas on how to fix this it would be appreciated.

Happy Plexing!

2

I did some research and it looks like apps dont support IPv6. Is this correct? So I cant connect to any devices outside my house because I use the new standard and plex doesnt. Crap now what…

3

The Velop doesn’t support IPv4?

4

I have searched and there is no way to only use IPv4 on the velop. I am stuck with IPv6 which wouldn’t be such a bad thing if plex had full support for it. I just want to get my plex running remotely to apps.

5

The Linksys support document for port forwarding shows an IPv4 address:

http://www.linksys.com/us/support-article?articleNum=138535

I’m positive that the Velop supports IPv4 and IPv6, since IPv4 is still the dominate standard and there are tons of devices that don’t have any provisions for IPv6.

6

If your ISP is only providing you an IPv6 address, there is nothing we can do until full IPv6 support is added, which is not an easy task. Call your ISP and insist on an IPv4 address.

7

I have Cox Internet and link says I have both a IPv4 and IPv6 public address. What setting do I need to change to get the apps to communicate to the Plex server of IPv4?

On the note of my router, Velop has no web interface. The app is limited on its advance settings and has no ability to change IPv settings.

I appreciate everyone’s help.

8

@“MovieFan.Plex” - some mobile providers, like T-Mobile are only providing IPv6 addresses for clients. Apple also is pushing hard for apps to support IPv6. Does Plex have a road map for doing so?

Thanks

9

I am wanting to know too. Plex is pretty easy to use except this. IPv6 has been a standard for a while. I work all week and want to use my media without putting in several more hours of wasted work. Until this is fixed I cant recommend Plex to anyone anymore. :((

10

BTW it does say
"Fully accessible outside your network
You can access this server from signed-in Plex apps or in a browser at https://plex.tv/web." on the remote access area. But it is definitely not true.

11

I would set up a manual port forward.

Set up a static IP for your Plex server.
Go into your router and create a manual port forward rule for port 47222 (just an example), for protocol TCP, that points to your Plex server’s IP and port 32400.
Save that and power cycle your router.
Go into the Plex server remote access settings, tick the box next to manual port, enter 47222, click apply, then disable remote access, shut down and restarted the Plex server application, and enable remote access.
Go to http://www.canyouseeme.org and test port 47222.
Go to http://www.whatsmyip.org and compare that IP address with what your router WAN IP is and what Plex reports as your public IP.

12

@plex@sully.org said:
@“MovieFan.Plex” - some mobile providers, like T-Mobile are only providing IPv6 addresses for clients. Apple also is pushing hard for apps to support IPv6. Does Plex have a road map for doing so?

Thanks
ISPs taking this route will have Carrier level NAT64 in place to route IPv6 source to IPv4 destinations. This is only a concern for ISPs foolish enough to deploy IPv6 addresses only without NAT64. TMo has what’s necessary in place for the translation from IPv6 to IPv4.