@maddhin said:
@sa2000: thanks for your help!
I followed your steps and attached now the two log files. I didn’t know what screenshot you need, please advise and I will add it asap! THX a lot!
Sorry have not come back earlier with feedback on the new logs you posted. You did not give an answer as to whether there was a pin on the account and if you managed to remove it as per info on this support page
https://support.plex.tv/hc/en-us/articles/204245033-I-forgot-my-Plex-Home-PIN-how-can-I-reset-it-How-can-I-change-my-PIN-
The logs you posted show a lot of things wrong. The server was failing to communicate with the system plugin. It was also failing to communicate with external web servers relating to its security certificates. Issues such as those with the system plugin communication are normally caused by added security products / settings / proxy / vpn software / firewall settings.
Also you may have DNS Rebinding blocking in the router affecting local secure communications - but this should not affect localhost
Furthermore some Plex Web queries to the server, eg to get the list of items for recently added media or on Deck list, these requests were taking a very very long time and Plex Web app was timing out on them before the server got a response out. May need database optimization.
I see you are using Firefox - have you tried other browsers?
I will list the issues that show up in the logs
Failure to get through to external domain ocpx.digicert.com - relates to the security certificates Plex uses for SSL / https secure connections
Jan 17, 2016 18:20:56:233 [1612] ERROR - Error issuing curl_easy_perform(handle): 7
Jan 17, 2016 18:20:56:233 [1612] WARN - HTTP error requesting GET http://ocspx.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSnVdbEyh8T3xvVlkPGHNCJxnqCPgQUlIuJ90hyifJRStmIe%2BVhtaqc1QECEAqshLDSxgpgVtJXtI8%2BCx0%3D (7, Couldn't connect to server) (Failed connect to ocspx.digicert.com:80; No error)
Jan 17, 2016 18:20:56:234 [1612] ERROR - OCSP response error: -7
and here
Jan 17, 2016 18:30:56:242 [4904] DEBUG - HTTP requesting GET http://ocspx.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSnVdbEyh8T3xvVlkPGHNCJxnqCPgQUlIuJ90hyifJRStmIe%2BVhtaqc1QECEAqshLDSxgpgVtJXtI8%2BCx0%3D
Jan 17, 2016 18:30:56:373 [4904] ERROR - Error issuing curl_easy_perform(handle): 7
Jan 17, 2016 18:30:56:374 [4904] WARN - HTTP error requesting GET http://ocspx.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSnVdbEyh8T3xvVlkPGHNCJxnqCPgQUlIuJ90hyifJRStmIe%2BVhtaqc1QECEAqshLDSxgpgVtJXtI8%2BCx0%3D (7, Couldn't connect to server) (Failed connect to ocspx.digicert.com:80; No error)
Jan 17, 2016 18:30:56:374 [4904] ERROR - OCSP response error: -7
and here
Jan 17, 2016 18:35:56:375 [4004] DEBUG - HTTP requesting GET http://ocspx.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSnVdbEyh8T3xvVlkPGHNCJxnqCPgQUlIuJ90hyifJRStmIe%2BVhtaqc1QECEAqshLDSxgpgVtJXtI8%2BCx0%3D
Jan 17, 2016 18:35:56:507 [4004] ERROR - Error issuing curl_easy_perform(handle): 7
Jan 17, 2016 18:35:56:508 [4004] WARN - HTTP error requesting GET http://ocspx.digicert.com/MFEwTzBNMEswSTAJBgUrDgMCGgUABBSnVdbEyh8T3xvVlkPGHNCJxnqCPgQUlIuJ90hyifJRStmIe%2BVhtaqc1QECEAqshLDSxgpgVtJXtI8%2BCx0%3D (7, Couldn't connect to server) (Failed connect to ocspx.digicert.com:80; No error)
Jan 17, 2016 18:35:56:508 [4004] ERROR - OCSP response error: -7
Failure to communicate with plex.tv servers
Jan 17, 2016 18:23:56:510 [7556] DEBUG - PublicAddressManager: Obtaining public IP.
Jan 17, 2016 18:23:56:510 [7556] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Jan 17, 2016 18:23:56:815 [7556] ERROR - Error issuing curl_easy_perform(handle): 56
Jan 17, 2016 18:23:56:816 [7556] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (56, Failure when receiving data from the peer) (¹)
Jan 17, 2016 18:23:56:816 [7556] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-56):
and here
Jan 17, 2016 18:23:57:146 [9128] DEBUG - PublicAddressManager: Obtaining public IP.
Jan 17, 2016 18:23:57:146 [9128] DEBUG - HTTP requesting GET http://plex.tv/pms/:/ip
Jan 17, 2016 18:23:57:179 [9128] ERROR - Error issuing curl_easy_perform(handle): 56
Jan 17, 2016 18:23:57:179 [9128] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (56, Failure when receiving data from the peer) (ÿa)
Jan 17, 2016 18:23:57:180 [9128] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-56):
and here
Jan 17, 2016 18:24:26:669 [1508] DEBUG - HTTP requesting GET https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=8&distribution=english&version=0.9.15.1.1639-26325ea
Jan 17, 2016 18:24:26:677 [1508] ERROR - Error issuing curl_easy_perform(handle): 56
Jan 17, 2016 18:24:26:677 [1508] WARN - HTTP error requesting GET https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=8&distribution=english&version=0.9.15.1.1639-26325ea (56, Failure when receiving data from the peer) (ÿ?)
Jan 17, 2016 18:24:26:677 [1508] ERROR - HTTP -56 downloading url https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=8&distribution=english&version=0.9.15.1.1639-26325ea
Jan 17, 2016 18:24:26:677 [1508] INFO - AutoUpdate: error getting data from plex.tv
Failure to connect to Google Analytics systems
Jan 17, 2016 18:26:59:329 [3400] DEBUG - HTTP requesting POST http://www.google-analytics.com/collect
Jan 17, 2016 18:26:59:337 [3400] ERROR - Error issuing curl_easy_perform(handle): 56
Jan 17, 2016 18:26:59:337 [3400] WARN - HTTP error requesting POST http://www.google-analytics.com/collect (56, Failure when receiving data from the peer) (¹)
Jan 17, 2016 18:26:59:337 [3400] DEBUG - Sent analytics request: -56
Jan 17, 2016 18:26:59:845 [7592] ERROR - Error issuing curl_easy_perform(handle): 56
Jan 17, 2016 18:26:59:845 [6168] ERROR - Error issuing curl_easy_perform(handle): 56
Failure to communicate internally with the system plugin
Jan 17, 2016 18:20:56:289 [6580] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-26325ea\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.py" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-26325ea\System.bundle"
Jan 17, 2016 18:20:56:292 [6580] DEBUG - Spawned plug-in com.plexapp.system with PID 5132
Jan 17, 2016 18:20:56:292 [6580] DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes
Jan 17, 2016 18:23:56:295 [6580] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.system], we're killing it.
Jan 17, 2016 18:23:56:295 [6580] DEBUG - Stopping [com.plexapp.system].
Jan 17, 2016 18:23:56:295 [6580] DEBUG - [com.plexapp.system] Killing.
Jan 17, 2016 18:23:56:296 [6580] ERROR - Error received reading configuration for com.plexapp.system
Jan 17, 2016 18:23:56:296 [6580] DEBUG - Stopping [com.plexapp.system].
and here
Jan 17, 2016 18:23:56:296 [6580] DEBUG - Starting file watcher for com.plexapp.system
Jan 17, 2016 18:23:56:297 [6580] DEBUG - Plugin::createProcess: Creating plugin process: "C:\Program Files (x86)\Plex\Plex Media Server\PlexScriptHost.exe" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-26325ea\Framework.bundle\Contents\Resources\Versions\2\Python/bootstrap.py" "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-26325ea\System.bundle"
Jan 17, 2016 18:23:56:299 [6580] DEBUG - Spawned plug-in com.plexapp.system with PID 772
Jan 17, 2016 18:23:56:299 [6580] DEBUG - [com.plexapp.system] Sending command: GET /:/prefixes
Jan 17, 2016 18:26:56:315 [6580] ERROR - Timeout or error reading status line from plug-in pipe [com.plexapp.system], we're killing it.
Jan 17, 2016 18:26:56:316 [6580] DEBUG - Stopping [com.plexapp.system].
Jan 17, 2016 18:26:56:316 [6580] DEBUG - [com.plexapp.system] Killing.
Jan 17, 2016 18:26:56:316 [6580] ERROR - Error received reading configuration for com.plexapp.system
Jan 17, 2016 18:26:56:316 [6580] DEBUG - Stopping [com.plexapp.system].
Jan 17, 2016 18:26:56:316 [6580] DEBUG - System bundle was restarted, we need to notify other plug-ins
and the long transactions
Jan 17, 2016 18:29:47:201 [7052] DEBUG - Completed: [127.0.0.1:63765] GET /library/onDeck (9 live) GZIP 22640ms 21164 bytes 200 (pipelined: 2)
Jan 17, 2016 18:29:54:205 [7052] DEBUG - Completed: [127.0.0.1:63776] GET /library/onDeck (9 live) GZIP 22889ms 21164 bytes 200 (pipelined: 8)
Jan 17, 2016 18:30:20:171 [7052] DEBUG - Completed: [127.0.0.1:63768] GET /library/recentlyAdded (10 live) GZIP 55583ms 13965 bytes 200
Jan 17, 2016 18:30:25:813 [7052] DEBUG - Completed: [127.0.0.1:63769] GET /library/recentlyAdded (8 live) GZIP 54462ms 13965 bytes 200 (pipelined: 6)
Jan 17, 2016 18:32:36:913 [7052] DEBUG - Completed: [127.0.0.1:64014] GET /library/onDeck (12 live) GZIP 17851ms 21164 bytes 200 (pipelined: 2)
Jan 17, 2016 18:33:02:508 [9276] DEBUG - Completed: [127.0.0.1:64015] GET /library/recentlyAdded (12 live) GZIP 43421ms 13965 bytes 200
I believe Plex Web App times out after 20 seconds so most of these completed after Plex Web App gave up. For these it might be simply need to optimize the database.
For the other issues there may be some security software / proxy / vpn causing the failures. In one case i have seen curl error 56 returned when jumbo frames were in use (MTU Size > 1500) - normally it would be error 52 - no harm in double checking MTU size on the network cards and also in router - as well as looking into security software running