Server Version#: Plex Web & 64-bit desktop version
Player Version#: Don’t Use
Hello all,
64-bit Plex Media Server is running perfectly under Windows 10. It is streaming content without problems. However recently, when trying to use Plex Web, my server and content are not showing. There is a prompt to download the Media Server, which I already have running without problems.
There is no “Servers” option under Settings. My media server is listed under Devices. I have tried the direct Localhost address, as I saw that listed as a potential fix, but no difference. I see that people have had this problem before, but none of the suggested fixes work for me.
I removed my server under Devices in the hope that I would then be prompted to select a server, but no.
Can anybody help me with this? Thanks very much!
Andy.
Hi Otto - many thanks for your reply. Following your advice, I followed the steps to re-register my server as a device by adding the relevant Registry keys. However, this has not solved the problem - there is still no “Servers” option in Plex Web, and I have not been prompted to reclaim my server. Plus, of course, now I have new Registry keys I have no content listed locally at all. How can I get my server back?
Many thanks!
Andy.
You don’t add the registry keys. You remove them.
They are then populated again during the reclaiming procedure.
Which method to claim did you use?
Sorry, yes, of course I meant “remove”.
Andy.
Which method to claim did you use?
Method 2 here (I tried Method 1 but it failed because I am using the 64-bit PMS) :
I’ve successfully used method 1 with the 64 bit version.
Anyway, the server is not connected with your plex account.
Are you sure that your web browser was signed into the right plex account while you claimed the server?
All your clients and the server must use the same plex account, in order to see each other. That applies also to the web app and the server.
Hi Otto, yes, I was signed into the right account. Clients and the server all use the same account because I only have one.
There is still no server device in your Plex account.
Could you take a look into your registry? Please send me the email address that’s in the key PlexOnlineMail per PM.
It is equally important if there is no key PlexOnlineMail (or if it’s just empty).
Hi Otto, please could you tell me where to look in the Registry for that key? Thanks! I’m actually having trouble locating any Plex keys in the Registry apart from the Plex Update Service.
Andy.
that is one of the keys which need to be removed when performing this procedure: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/
aha! the plot thickens…
Is the plex server actually running on your Windows computer? Or rather on some NAS device?
Do you have several Windows user accounts on that computer?
Have you set up Plex server to run as a system service?
Is the Plex icon present in the task tray area (and if it is, does it vanish when you move the mouse pointer over it)?
Hi Otto - thank you so much for your continued help.
Yes, the Plex server is running. It’s running on my Windows 10 PC - I don’t have any NAS devices. There is only one Windows account. I haven’t set the server up as a system service. The icon is present in the task tray and does not disappear when I move my mouse pointer over it.
Many thanks!
Andy.
Were you able to open the Registry branch
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
?
Hi Otto, yes, I have that key. Sorry to confuse you earlier - I was searching for Plex under HKEY_LOCAL_MACHINE instead of _CURRENT_USER. But yes, I have the Plex keys now. However, the key PlexOnlineMail is absent.
Thanks!
That means the server has not been claimed (successfully).
Please run the tool from “Method 1” again and send me the log which runs in the left window per PM. (you can mark its contens with your mouse, then use CTRL+C to copy that into your clipboard)
Hi Otto, after entering my credentials and clicking “Re-Claim”, the software throws an unhandled error. Here’s the log:
************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: value
at Microsoft.Win32.RegistryKey.SetValue(String name, Object value, RegistryValueKind valueKind)
at ClaimPMS4Win.Form1.updateRegistry() in D:\repos\UKDTOM\ClaimPMS4Win\ClaimPMS4Win\Form1.cs:line 149
at ClaimPMS4Win.Form1.d__17.MoveNext() in D:\repos\UKDTOM\ClaimPMS4Win\ClaimPMS4Win\Form1.cs:line 225
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c.b__6_0(Object state)
…and here’s the contents of the left-hand window at the time the error was thrown.
Do you have the Microsoft .NET 4 installed at all?
Get a fresh, up-to-date installer here and install it:
https://www.microsoft.com/en-us/download/details.aspx?id=17718
