For several weeks, when I try to display the PLEX server configuration settings on Windows, I get the message "Server settings are unavailable."
PLEX is working correctly and the library is updating well when changing/adding/deleting movies.
The error appears in all the “SETTINGS” and “MANAGE” menu options.
However, I can access the “STATUS” and “PLEX WEB” menu options and my account without any problems.
Everything was working fine and without having made any changes to the settings, these options became inaccessible…
It already happened to me 3 to 4 months ago, I had not found anything and I was obliged to uninstall everything (PLEX server software with destruction of the folders) and reinstall everything with redefinition of the users, libraries, etc…
I really don’t want to do it again…
What could happen and how to access my settings again?
If you rather not touch the Registry directly, I have prepared this:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server]
"PlexOnlineHome"=-
"PlexOnlineMail"=-
"PlexOnlineToken"=-
"PlexOnlineUsername"=-
Copy the above into your clipboard.
Open the notepad.exe
Paste the text in.
Save the document.
Rename the file, change the filename extension from .txt to .reg
Double-click this .reg file, confirm the prompt.
(do this while Plex Server is not running in your task tray.)
Hello
Thank you for this proposal.
I did this manipulation but nothing changed.
The message remains the same and now my server shows icons with yellow question marks
I just checked the Windows registry and the values in this file have simply disappeared…
Is this normal?
I started to uninstall PLEX in Windows without doing anything else (no deleting folders or files, no modifying the registry).
I’ll see how it all turns out.
I will come back here to tell you the result of this manipulation.
Yes. This is what the above linked procedure entails.
Please read the linked article again. Merely importing the .reg file is not sufficient.
You need to connect the now “unclaimed” server back to your Plex account.
The button for claiming the server may take a while before it appears.
You need to open a fresh web browser session. Do not re-use the browser window from the previous session.
Disable web browser add-ins which can potentially interfere, like “privacy”-oriented filters and ad-blockers etc.pp.
I have disabled all extensions in firefox, run a “CCleaner” to delete all caches and cookies.
…Still the same error in Firefox. I can’t access the settings to get the complaint button.
In fact, nothing to do with PLEX, neither the browsers, nor the browser extensions, nor the cookies or various caches…
It was the “Surfshark” software (VPN protection).
Despite the fact that PLEX is set in “Surfshark” as a software not to be protected by VPN (thus an exception), some communications of PLEX were blocked.
I had even disconnected the VPN (Surfshark not connected), the error was still present.
I had to uninstall completely the “Surfshark” application to solve all this.
Dozens of hours of personal research, with discussions (like here) on forums, in English, in French, communications with a computer scientist friend like me who also has PLEX … To realize that “Surfshark” was the responsible software.
For me it is obvious that I will not reinstall “Surfshark”. I reinstall “VPN AVAST Secureline” as I had before.
