Server stürzt ab bei Wiedergabe über Android-App (Transcoding)

Hi zusammen.

Ich habe folgendes Setup:

  • Filme liegen auf dem NAS
  • eigener Windows-10 Server (Version 1.21.3.4046, CPU: i3-10320) greift via Netzwerkfreigabe auf die Filme zu
  • Beispiel-Film liegt in 4k (55 MBit) und als 1080p (9 MBit) vor, Transcodierung ist auf Server aktiviert
  • Film wird über Android-App abgespielt, in den Settings ist die Qualität auf 720p, 4 Mbps gesetzt

Sobald ich den Film starte, stürzt unmittelbar der Server ab. Ich muss Plex neu starten. Das passierte 3x hintereinander, danach lief die Wiedergabe merkwürdigerweis ohne Probleme und der Fehler trat nicht mehr auf.

Diesen Fehler hatte ich öfter über die Android App, konnte aber den genauen Ablauf nie genau reproduzieren (war Server komplett neu gestartet etc.).

Anbei die letzten Zeilen des Plex Media Server Logs. Jemand eine Idee, was das Problem sein könnte?

Beste Grüße

Feb 17, 2021 18:51:15.584 [5684] DEBUG - Request: [192.168.xxx.xxx:51558 (Subnet)] GET /video/:/transcode/universal/decision?audioBoost=100&autoAdjustQuality=0&directPlay=0&directStream=1&directStreamAudio=1&fastSeek=1&hasMDE=1&location=lan&maxVideoBitrate=4000&mediaBufferSize=74944&mediaIndex=1&partIndex=0&path=%2Flibrary%2Fmetadata%2F1251&protocol=*&session=b2cb23d2a180b36e-com-plexapp-android&subtitleSize=100&videoBitrate=4000&videoQuality=100&videoResolution=3840x2160 (13 live) TLS GZIP Signed-in Token ()
Feb 17, 2021 18:51:15.584 [5684] DEBUG - [Transcode] Found session GUID of b2cb23d2a180b36e-com-plexapp-android in session start.
Feb 17, 2021 18:51:15.585 [5684] DEBUG - [Transcode] TranscodeUniversalRequest: using augmented profile Android
Feb 17, 2021 18:51:15.585 [5684] DEBUG - [Transcode] Downloading document http://127.0.0.1:32400/library/metadata/1251?includeBandwidths=1&offset=-1&X-Plex-Incomplete-Segments=1&X-Plex-Session-Identifier=b2cb23d2a180b36e-com-plexapp-android
Feb 17, 2021 18:51:15.585 [5684] DEBUG - [Transcode] Auth: authenticated user 1 as xxx
Feb 17, 2021 18:51:15.589 [5684] DEBUG - [Transcode] It took 0.000000 ms to retrieve 161 items.
Feb 17, 2021 18:51:15.589 [5684] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Feb 17, 2021 18:51:15.589 [5684] DEBUG - [Transcode] Selecting best audio stream for part ID 6792 (autoselect: 1 language: de)
Feb 17, 2021 18:51:15.589 [5684] DEBUG - [Transcode] Audio Stream: 27431, Subtitle Stream: -1
Feb 17, 2021 18:51:15.590 [5684] DEBUG - [Transcode] We're going to try to auto-select an audio stream for account 1.
Feb 17, 2021 18:51:15.590 [5684] DEBUG - [Transcode] Selecting best audio stream for part ID 1240 (autoselect: 1 language: de)
Feb 17, 2021 18:51:15.590 [5684] DEBUG - [Transcode] Audio Stream: 1314, Subtitle Stream: -1
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: Selected protocol hls; container: mkv
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: analyzing media item 1240
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: xyz-film (2007): Direct Play is disabled
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: xyz-film (2007): media must be transcoded in order to use the hls protocol
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: xyz-film (2007): no direct play video profile exists for http/mkv/h264
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: xyz-film (2007): no direct play video profile exists for http/mkv/h264/ac3
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] MDE: xyz-film (2007): selected media 1 / 1240
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] Streaming Resource: Calculated bandwidth of 20555kbps exceeds bandwidth limit. Changing decision parameters provided by client to fit bandwidth limit of 4000kbps
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] Streaming Resource: Determining preferred transcode encoders through transcode only decision.
Feb 17, 2021 18:51:15.591 [5684] DEBUG - [Transcode] Codecs: testing h264_qsv (encoder)
Feb 17, 2021 18:51:15.592 [5684] DEBUG - [Transcode] Codecs: hardware transcoding: testing API qsv
Feb 17, 2021 18:51:15.593 [5684] ERROR - [Transcode] [FFMPEG] - Failed to create Direct3D device
Feb 17, 2021 18:51:15.593 [5684] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Feb 17, 2021 18:51:15.593 [5684] DEBUG - [Transcode] Codecs: testing h264_nvenc (encoder)
Feb 17, 2021 18:51:15.593 [5684] DEBUG - [Transcode] Codecs: hardware transcoding: testing API nvenc
Feb 17, 2021 18:51:15.593 [5684] ERROR - [Transcode] [FFMPEG] - Cannot load nvcuda.dll
Feb 17, 2021 18:51:15.593 [5684] ERROR - [Transcode] [FFMPEG] - Could not dynamically load CUDA
Feb 17, 2021 18:51:15.593 [5684] DEBUG - [Transcode] Codecs: hardware transcoding: opening hw device failed - probably not supported by this system, error: Unknown error occurred
Feb 17, 2021 18:51:15.593 [5684] DEBUG - [Transcode] Codecs: testing h264_mf (encoder)
Feb 17, 2021 18:51:15.721 [5684] INFO - [Transcode] [FFMPEG] - MFT name: 'Intel® Quick Sync Video H.264 Encoder MFT'
Feb 17, 2021 18:51:15.722 [11304] DEBUG - handleStreamRead code 2: End of file
Feb 17, 2021 18:51:15.722 [11304] DEBUG - NotificationStream: Removing because of error
Feb 17, 2021 18:51:15.722 [11304] DEBUG - Completed after connection close: [192.168.xxx.xxx:59430] -3 GET /:/websockets/notifications?filters=log (13 live) TLS GZIP 23548ms 61396 bytes
Feb 17, 2021 18:51:15.771 [12148] WARN - Crash: Crash reporting disabled

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