Server unable to connect securely

Server Version#: 1.41.4.9463
Player Version#:

Hi everyone. I am pretty new to plex and am having some issues with remote access. I am not having any issues when I connect locally, but cannot connect remotely. I have tried/done the following:

  • Manually set port to 32400, opened this port (inbound and outbound, TCP) through my firewall, and forwarded this port on my router.
  • Setting secure connection to required, then back to preferred.
  • Completely disabling firewall
  • Remote access is enabled, and shows successful connection

I am running on a windows platform.

I am not under a CGNAT, my public IP is the same as my router IP (no double NAT) and I have disabled my VPN. I cannot seem to think of anything else to try, any suggestions? Thanks!

On your Windows server, verify that the network connection is classified as “private”, not as “public”.

The network connection is public. I just checked and I can access media from my local network by directly visiting the IP, but I still get a secure connection error when I try to go through the app/website.

Switch that to “private”. Because otherwise your server cannot be directly contacted from outside of the server machine.

Apologies, I misspoke. My internet connection is private (on the server only).

Are you clear on what’s being asked here? There’s a Windows setting which determines whether a particular network should be considered private or public. It has implications for how it’s treated by the firewall. From Windows 11:

Hi,

I believe so, this is the setting on my computer running the plex server:

Then it may be very likely the other most frequent thing: DNS resolution.
Or more precisely the lack thereof:
https://support.plex.tv/articles/206225077-how-to-use-secure-server-connections/

I have a dynamic DNS setup, is there a way to route the traffic of plex apps/website through this address? If I use the address directly to access the server it works, but I still cannot use the actual website due to the same error (no secure connection)

Then you’d need a fitting, publicly trusted security certificate for this domain.
(i.e. not a self-signed cert)

https://support.plex.tv/articles/200430283-network/

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