Hi folks, here’s a skill testing question for you:
Updating my security / passwords these days, and also moving away from an old ISP based email address to a new one. When I got around to changing email and password for Plex (one at a time), that went well… but in the wake of those changes my server is now “unavailable”
My Plex is running on a Pi 4, via DietPi, with an external HD for media. Simple and cheap and has been working fine.
Trying to think if I overlooked somewhere else to sign in, or there’s something else I didn’t consider?
Happy to answer questions. Please speak up if you have any experience that can get me started on this problem. Thanks
While changing the password, you probably ticked the checkbox “sign out all devices…”. That inludes servers. So your server has been ousted from your account.
Thanks for that. Certainly doesn’t sound like something I would willingly check, but perhaps accidentally.
I don’t have stellar Linux skills but I see there’s a suggestion there to SSH in and find my way to a preferences file to make some changes. I’ll look into it. That post doesn’t say WHERE this file is located though…
I have a backup of my Plex SD Card of course, but that would have the old credentials… and I doubt I could reverse course on the email and password change, due to the earlier breach and new requirement for password characters.
If I ticked and signed out of all my devices… I’d simply have to sign back in, no? Seems like more going on given that the connection to the server seems to be lost.
And I assume changing credentials… would force me to sign in a similar way.
Of note, I just checked my iOS Plex app and it says "credentials expired or reset, please sign in again. My tvOS Plex app is similar.
OK I seem to have found the correct path, and via SSH to my Pi I find the file here: /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml
I stopped Plex as the article suggests. When I then dig into that Prefs file via sudo nano… I don’t see the entries mentioned. All I see in that file is:
OK since the lines were not there, I moved on with the next step from the article:
started Plex on my Pi again
logged into that “local” version of my server via http://(IP ADDRESS):32400/web
log in went fine, and looking in my settings I then spotted a note that I could “claim” my server (which was most certainly divorced from my account at some point)
when that seemed to be working, I moved on to logging in from one of my non-local Plex apps to confirm that working
So I have a few devices to log in with, but otherwise I think I’m back in business.
So perhaps changing credentials, one or both, triggers your server being divorced from your account. Still can’t explain why the lines I was to remove were already gone, other than it was a hell of a divorce A swift, clothes thrown out the window kinda thing.
