I have been trying to find a solution to my problem for over a month. Overnight I was no longer able to connect to my server on my pc or on my Samsung TV or on my phone. Plex refusing to help people who pay a subscription, I turn to you. I made some updates, I removed my firewall, I tried with another server on another pc, but absolutely nothing works. What do you recommend ?
Mind sharing some more details about your setup? This is quite vague…
As for the symptoms: do you mean those devices lose their connection to the Plex Media Server every night (but reconnect at some point) or have you lost the connection for good?
On what platform are you running your Plex Media Server (e.g. what OS / NAS) and what version of PMS do you have installed?
Are all devices in the same subnet inside your home network – or is this a remote server?
If the server is inside your home network… does your router assign a static IP address to the machine running your PMS (“IP reservation”)?
Thank you very much for your message. You’re right, this is not very clear maybe.
My computer is the main Plex server ( Version 1.21.1.3876) then I have my Samsung TV with an app (updated) and my phone Samsung.
do you mean those devices lose their connection to the Plex Media Server every night (but reconnect at some point) or have you lost the connection for good?
My connection is lost for good for one month now. It happens one day without having updated the app or without any changes on hardware. when I try to connect to the server it says that the server is offline. I translate it because it’s in French…
Are all devices in the same subnet inside your home network – or is this a remote server?
All the devices are on the same home network.
If the server is inside your home network… does your router assign a static IP address to the machine running your PMS (“IP reservation”)?
I have a static IP address.
All the best
Can you still access the server using its local IP address? – e.g. http://127.0.0.1:32400/web if you’re on the same machine or http://[PMS IP address]:32400/web if you’re on another device in your home network.
Can you share your server logs?
If you can access the server using the above procedure you can download the logs from there. Otherwise you can manually collect the logs and attach a zip file of the logs folder here (both scenarios described in the support article linked below):
Looks like the server has some communication issues.
Do you have that some dedicated DNS server or DNS rebind protection configured on the machine hosting your PMS?
Plex is failing to resolve the domain plex.tv and plex.direct. Apparently this is causing some hiccup that Plex fails to get the information on your authorized devices.
Do you mean some kind of firewall or vpn?
yes… the likes.
Yes, I have.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
