Server unreacheable after update to Version 1.18.7.2438

General Discussions
1

After having updated to Version 1.18.7.2438, server is unreachable.

Worse: I can’t even quit PMS anymore. The icon in the menu bar remains fixed and there is no way to make it disappear except by turning the Macbook off and on again.

I’ve never had a problem to date and now… nothing works anymore.

Help please!

2

Same for me. No access and I can’t quit PMS. Does someone kwow something ?

1 Like
3

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EDIT: the following procedure seemed to have solved the issue but unfortunately the problem came back shortly after.
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OK, I think (hope) I finally found the problem.

The update, for some reason I don’t understand, corrupted the PMS application.

My solution:

Restart Macbook
Move Plex Media Server from Applications folder to the Trash
Empty the Trash
Download a “fresh” new PMS from Plex website

PS: sorry for my poor english :pensive:

1 Like
5

Nothing. I claimed victory too early.
The same problem has come up again.
Identical. :angry:

I’ve tried a lot and I really don’t know what else to do anymore.
Anyone know what it could be?

6

Having the same problem on my Macbook pro. My problems started after installing the last beta update.

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7

I’m having the same problem…struggling with it since 3hrs…No server found, unistalled and re-installed several times PMS but nothing…I also wrote to the “billing department”…considering that there’s NO ONE in the support department willing to give a solution …

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8

same for me to, doing my head in

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9

OK. Clearly, Version 1.18.7.2438 for Mac has a big BUG.

I simply don’t want to spend more time on it so I’ve reverted to Version 1.18.6.2368 and now everything works. Period.

Hoping that some developer will read this and solve the problem before releasing the next version. :love_you_gesture:

10

Rollback to 1.18.6.2368 worked for me too. Thanks

1 Like
11

You’re welcome! :blush::+1:

12

It worked for me doing the following:

  1. Deleted the existing 1.18.7.2438
  2. Downloaded the current one from https://www.plex.tv/media-server-downloads/
  3. Restarted the Mac (just to be safe new processes were loaded but wasn’t really needed)

Note: Current app is also version 1.18.7.2438 but has a newer date as indicated below:

Plex Media Server for Mac

OS X 10.9 Mavericks or newer

1.18.7.2438-f342a5a43

February 19, 2020

13

1.18.7.2438-f342a5a43 is exactly the same version I updated/mounted: as I said, it’s incompatible with my system. That solution, for me, worked only for a few minutes.

Just to be precise, I work on:
MacBook Pro Mid 2015
MacOS Mojave 10.14.6
Safari 10.0.3

14

How did you go back to the previous version, I need it bad?

15

@fix 1.18.7.2438-f342a5a43 is still working for me.

Before trashing and replacing with then new one try closing the application and make sure no processes are left running in the background. I restarted in between just to be safe.

The dates on both 1.18.7.2438 are different, you can checksum both files and compare them.

16

Go back to the previous version…

Looking online I read about different methods. The simplest is:

  1. Close Plex Media Server (if you really can’t do it, turn the computer off and on again);
  2. In the Applications folder, find Plex Media Server and throw it in the Trash;
  3. Empty the Trash;
  4. Download the old version of Plex Media Server (I found it here: https://www.videohelp.com/software/Plex/old-versions);
  5. Unzip the downloaded .zip file;
  6. Move Plex Media Server to the Applications folder.

Done.

2 Likes
17

I really dont understand why plex has so many updates. I litterally did an update last week, and now another one? Alot of the times these updates just mess things up when things were already fine. Am i alone on this ?

18

Apparently this update was supposed to address crashes but has not: (Plex Media Server)

19

Thanks, that worked for me. Also had to trash plist preference.

20

The logs I have looked identified an issue when loading an iTunes library into Plex. This has been referred to the development team

For anyone having the problem where there is no iTunes media/library integrated with Plex, please upload server logs

See


21

An update just went out with a fix

Plex Media Server 1.18.7.2457

See Plex Media Server

  • (Stability) PMS could hang when using iTunes plugins (#11187)
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