Server version 1.9.7.4441 quits playing before the end of the file.

@Dystaxia said:

@asjmcguireplex said:
I think clarification is needed as to whether dsytaxia really means the transcoder crashed, or did the file just end prematurely? In my case (and others here) - the transcoder appears to complete it’s job successfully and then Plex skips to the next episode pretty much as soon as the transcoder has completed, so the last 60 seconds or so - may well have been transcoded - but is not sent to the Chromecast / other client.

Sorry for the confusion; yes. Transcoder finishes, however the play abruptly stops, not at the end of the file.

Yes - this is the same as the rest of us then, the transcoder completes - but Plex skips to the next entry in the playlist about 60 seconds before the file has finished.

@asjmcguireplex said:

@Dystaxia said:

@asjmcguireplex said:
I think clarification is needed as to whether dsytaxia really means the transcoder crashed, or did the file just end prematurely? In my case (and others here) - the transcoder appears to complete it’s job successfully and then Plex skips to the next episode pretty much as soon as the transcoder has completed, so the last 60 seconds or so - may well have been transcoded - but is not sent to the Chromecast / other client.

Sorry for the confusion; yes. Transcoder finishes, however the play abruptly stops, not at the end of the file.

Yes - this is the same as the rest of us then, the transcoder completes - but Plex skips to the next entry in the playlist about 60 seconds before the file has finished.

Make sense. I have my “Transcoder default throttle buffer” set at 300, so for me it was about 5 minutes from the end.

I’m encountering the same issue. Rolling back to 1.8.2 (still had the install files of it) solved it for me.

rolling back to 1.9.6 fixed it for me

Experiencing the same problem when watching via Roku, the problem does not occur when watching via Plex Web on PMS Windows PC. Began when I upgraded to Version 1.9.7.4441. I’m very annoyed and considering downgrading to prior version.

I did some testing and it does appear to be triggered by the “Transcoder default throttle buffer” setting, it appears to stop playback approximately 5 seconds prior to the buffer setting (if the buffer is set for 60 it will halt playback at around 65 seconds prior to the end of file). As most files have at least 15 seconds of credits at the end, I set “Transcoder default throttle buffer” to 10. This isn’t ideal but it’s working for me.

@agossett said:
I did some testing and it does appear to be triggered by the “Transcoder default throttle buffer” setting, it appears to stop playback approximately 5 seconds prior to the buffer setting (if the buffer is set for 60 it will halt playback at around 65 seconds prior to the end of file). As most files have at least 15 seconds of credits at the end, I set “Transcoder default throttle buffer” to 10. This isn’t ideal but it’s working for me.

I took the more extreme option of optimising all the seasons of the show I’m currently watching - as long as they are being sent to the Chromecast with Direct Play - they will play right to the end.

Thanks everyone for the reports. This is being raised with the development team

@sa2000 said:
Thanks everyone for the reports. This is being raised with the development team

Please let me know if you need any more logs - I’ll be rolling back to 1.9.6 on Sunday, because it’s too irritating to live with, and for the remote users - Auto Quality will cause this to happen with anything they watch because it’s clearly an issue when the transcoder is involved - Direct Play stuff is unaffected.

@asjmcguireplex said:

@sa2000 said:
Thanks everyone for the reports. This is being raised with the development team

Please let me know if you need any more logs - I’ll be rolling back to 1.9.6 on Sunday, because it’s too irritating to live with, and for the remote users - Auto Quality will cause this to happen with anything they watch because it’s clearly an issue when the transcoder is involved - Direct Play stuff is unaffected.

Thanks for the offer. I don’t know if extra transcoder logging will be needed - but you could do that
So enable verbose and debug logging on the server
And add extra transcoder logging by adding the following registry field

Using RegEdit
Locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
Click on Plex Media Server in left side area
Right click and select New - > String Value
Name the new string item TranscoderLogLevel and give it a value of verbose
Click OK and exit RegEdit
Restart the Plex Media Server to get fresh logs created
Reproduce the problem and immediately capture the server logs zip.
Note down the time of playback start and time of early stop
Attach the zipped logs

Do Regedit to delete the TranscoderLogLevel item
and disable verbose logging in settings / server / general - show advanced - leaving default debug logging on

its PMS, doing it on my Roku too right after update, 3 updates popped quick, guess testing was on the back burner

Shows are cutting off with ~5min left for all my shows as well. Attached are my logs.

You can uninstall the Plex Pass beta release 1.9.7.4441 and install the public release version 1.9.6.4429 until the problem is fixed
See https://www.plex.tv/downloads/

@sa2000 said:

@asjmcguireplex said:

@sa2000 said:
Thanks everyone for the reports. This is being raised with the development team

Please let me know if you need any more logs - I’ll be rolling back to 1.9.6 on Sunday, because it’s too irritating to live with, and for the remote users - Auto Quality will cause this to happen with anything they watch because it’s clearly an issue when the transcoder is involved - Direct Play stuff is unaffected.

Thanks for the offer. I don’t know if extra transcoder logging will be needed - but you could do that
So enable verbose and debug logging on the server
And add extra transcoder logging by adding the following registry field

Using RegEdit
Locate HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server
Click on Plex Media Server in left side area
Right click and select New - > String Value
Name the new string item TranscoderLogLevel and give it a value of verbose
Click OK and exit RegEdit
Restart the Plex Media Server to get fresh logs created
Reproduce the problem and immediately capture the server logs zip.
Note down the time of playback start and time of early stop
Attach the zipped logs

Do Regedit to delete the TranscoderLogLevel item
and disable verbose logging in settings / server / general - show advanced - leaving default debug logging on

I’ll do this for you tomorrow just before I roll back, I need to keep everything stable for the silent movie tonight.

+1 same issues here.

I turned the transcoder default throttle buffer down to 10-20 seconds. This could cause choppy playback but it only skips 10-20 seconds of the clip instead of the default 60 seconds. Server > Transcoder > Transcoder default throttle buffer. I’ll turn this back up after the next release to the default 60.

Having the same issues, just noticed it today, after the last update. Currently 1.9.7.4441 (upto date).

Its truncating the last 30 to 60 seconds off of every video. Getting annoying.

Running the Plex Media server on a I7-2600K Windows PC and using Roku 3 and Roku Premiere (4) devices. Havent tested my smarttv with the plex app yet. But playback on both Roku models s trims off the last few seconds. Note that it does not trim the video when watching it via the web browser to the media server. Just when going to the Rokus

@Taelron said:
Having the same issues, just noticed it today, after the last update. Currently 1.9.7.4441 (upto date).

Its truncating the last 30 to 60 seconds off of every video. Getting annoying.

Running the Plex Media server on a I7-2600K Windows PC and using Roku 3 and Roku Premiere (4) devices. Havent tested my smarttv with the plex app yet. But playback on both Roku models s trims off the last few seconds. Note that it does not trim the video when watching it via the web browser to the media server. Just when going to the Rokus

If you check the server status screens - you’ll notice that when you are streaming it to the Roku’s - it will be getting transcoded - and when watching it in the web browser - it will be direct play. This issue is only affected stuff that gets transcoded as you are watching it.

Same here, since last update, cast on tv from any apps stop after few minutes and become seconds more the end is near.

No problem on device but when I cast problem begins and I changed nothing on my device or settings.

I test it with Windows PC, android tab & phone, IPhone.

I have a windows plex server to 1.9.7.4441.

I always cast from the beginning with plex without problem, it’s very irritating.

I reverted to 1.9.6.4401 and all work like always.

Adding my voice that it’s happening to me too, as of today. Already posted in the Chromecast thread but thought I’d mention it here too.