"Shared" content not showing with Managed users on Sony Android TV

Server Version#: 1.25.2.5319
Player Version#:8.27.2.29938

Hi,

I’ve created a few library that I shared with a managed user. This user can see the shared library on iPhone and iPad but not on the Sony TV. We pinned the “Shared” library and we can get into it but it will just show the content of the previous pinned item we were on. For example, just above it, I have “TV Shows”. If I go from TV Shows to Shared, I only see TV Shows. Below it, I have Music. If I go from Music to Shared, I only see the Music items.

As the sharing work great on iPad and iPhone for the same managed user, I would think it means there is a bug in the Android Player or that there is something to do that I’ve not figured yet.

Any idea on how to fix this?

Thank you.

Etienne

Nobody had this issue or nobody is using the shared playlist features? I’m surprise that nobody has comments or idea. Is it because more information is needed? If so, what can I provide to assist?

Thank you.

Etienne

Is this about a shared library or some individually shared items (e.g. single movies, playlists)?
A shared library should show just as that… a regular library which you can pin to / unpin from the sidebar. Only single items shared on their own will be listed in the Shared section.

I guess I’ve not use the proper terminology. It is the “Shared” content that don’t show on the TV for the managed user.

The “Shared” section is visible on both. But, on the TV, when you move from item above (“Playlist” in this case), to the “Shared” menu, it continue to show the content of the menu “Playlist”. And if I go to the item below it which is “TV Shows” and then move back to the “Shared” menu, it shows the content of “TV Shows”.

I’m unable to see the content of “Shared” while it work fine on other device like the iPhone and Ipad for those same managed users.

As I don’t have any other android device, I can’t tell if the same thing happen on all android devices.

Thank you.

Etienne

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